Eon Exit Fee ?

Premier_2

No nothing added to that post (although admittedly I often do.

You can see this because edited posts have this documented at the bottom (even if no reason is given)



Just done a bit of digging. I thought something seemded very familar with your posting style. You are 1carminestocky and I calim my five pounds (presuming Cardew hasn't beaten me to it)

http://forums.moneysavingexpert.com/showpost.php?p=39870604&postcount=866

Perhaps you could save me (and perhaps others) a lot of time and effort and let me know all your other AE/Clone accounts so I can add them to the ignore list too. Bye.

backfoot

I haven't been an Eon customer for a long time.

Do they write this disallowance of the DD discount into the contract?

I can't see any justification for it, if they do and if they do it does effectively become an exit penalty, if not in name.

If you leave after a contract end date,does it still happen?

Premier_2

KimYeovil wrote: »

Tempting as it is to knee-jerkingly contest whatever Millicent posts one should try to restrain the urge.

The typical (I'd estimate) £100 PENALTY that the OP faces is hardly not an exit fee. If you think £100 is chump change then bully for you. But that is easily the minimum an average and typical customer will face losing at this time of year.

(I get £100 from two and a half months service using four months (2 + 1.5 + .5) average use at this time of year and a 25% lost discount. At £75 per month average use that is a leaving penalty of £100.)

Sorry, I don't entirely follow.

The OP never mentioned which particular Eon tariff they have/had, only the £30 early exit fee (which is shown in comparison sites such as energyhelpline)

Choosing the cheapest for my area/usage (which admittedly may not be the exat taiff the OP opted for) but that is the E.ON - SaveOnline 5 (Dual Fuel) paying by monthly DD.
There is a £30 early exit fee.

Discounts are 8%. Lest assume the OP uses say £100 energy per month, thats possibly about £16 loss of discount maximum.

As the OP hopes to save £75 per year on the new tariff with the new supplier, this small loss was probably worth taking.

KimYeovil

backfoot wrote: »

If you leave after a contract end date,does it still happen?

Yes. And it isn't just the DD discount - it's all discounts - typically 18 to 26% in total.

Premier_2

backfoot wrote: »

...If you leave after a contract end date,does it still happen?

If you go to the end of the contractual period, then you complete the contract and in that case Eon do include the discounts applicable to that contract, even if it's on a final bill

Edit: looks like I'm going to have to prove that too. Be back when I find it

Edit 2: Now posted proof below

backfoot

KimYeovil wrote: »

Yes. And it isn't just the DD discount - it's all discounts - typically 18 to 26% in total.

Blimey that's horrendous. How is the % broadly made up?

Am I right in thinking they are alone with this fast one?

What justification is there other than a largely hidden backdoor retention nasty?

MillicentBystander

Of all the posters I've been accused of being, at this moment in time I'm just glad I'm not Premier, this thread is literally blowing up in his face. Hilarious.


Ps You want a real laugh? They even do this to their standard rate punters!

E.ON Standard Energy Product Terms and Conditions


4 Ending this contract

If you have recently asked to switch your energy supply to us, you have 14 days from the date you entered into this contract to stop the switch.

If you wish to cancel the contract after this date, the contract will end when your transfer to another energy supplier is complete. We will close your account to the final meter reading. No discounts will be applied to the final bill and you must pay the balance in full. If you have not paid an outstanding energy balance, we may stop you switching that energy supply to another supplier. This contract will end if Ofgem nominates another supplier to provide energy to the premises.

http://www.eonenergy.com/Terms+And+Conditions/Residential-Products-Terms-and-conditions/Terms-and-Conditions-Residential-Standard.htm

KimYeovil

Premier wrote: »

If you go to the end of the contractual period, then you complete the contract and in that case Eon do include the discounts applicable to that contract, even if it's on a final bill

Edit: looks like I'm going to have to prove that too. Be back when I find it

Nope, it explicitly states in the ts and cs of the standard tariff that no discounts are applied to final bills with the standard tariff. Of course, discounts on standard tariffs may be smaller.

MillicentBystander

Premier wrote: »

If you go to the end of the contractual period, then you complete the contract and in that case Eon do include the discounts applicable to that contract, even if it's on a final bill

Edit: looks like I'm going to have to prove that too. Be back when I find it

You won't find the answer to that by searching user profiles.

(Edited quickly and no 'edited by' bit showing!)

KimYeovil

backfoot wrote: »

Blimey that's horrendous. How is the % broadly made up?

Am I right in thinking they are alone with this fast one?

What justification is there other than a largely hidden backdoor retention nasty?

I can't remember exactly - it used to be 2.5% direct debit and 6% dual fuel (those two could be other way round) plus an 18%-odd regional variation.

Where Premier is correct is that they now seem to have abandoned the larger component and current tariffs do seem to only have an 8%-odd discount. But the majority of customers will be on legacy tariffs with these enormous 'discounts'. I am assuming E-on discovered that too many customers were balking when seeing the naked undiscounted unit prices.