Tesco Monthly Contract - Erroneous Invoices

co123456

I've a monthly contract with Tesco. Having check the last page of my most recent invoice (I've moved to Vodafone) I noted that the monthly charges were applied a month in advance. I called Customer Service and had a disagreement with them. They insisted that all charges are in arrears and that I must be wrong. After escallation, it was found that I was not wrong..... so presumably, other people's invoices will also be wrong. Worth checking.

My question is.... if the invoice is wrong, can I insist that the invoices for the past 12 months service be ammended to reflect the correct billing periods, before I make payment?

As an aside, is it worth complaining to Tesco and asking for a payment as a gesture of goodwill (for me not phoning HMR&C and dropping them in it)?

student_84

Contract mobiles always have their line rental charged 1 month in advance (with some very rare exceptions), then the calls are obviously charged in arrears. Therefore you bill should show line rental/airtime for the month in advance e.g. 10/02/2011-09/03/2011.