Insurance Nightmare - need help

Quentin

scottishminnie wrote: »

The DL website states
"If the new period of insurance (renewal) has started and you cancel within 14 days of it starting or within 14 days of receiving your documents (whichever occurs later), we will return any premium paid in full. ..........Direct Line however say I cannot have any refund as I have an ongoing claim. The claim was 22nd January so as far as I can see was not in the "period of cover" they refer to in their T&C's. I consider that the claim occured in the period of cover from 10/02/10 until 10/02/11. The period of cover for the policy I wish to cancel is 10/02/11 to 10/02/12. They are absolutely not budging on this though and say I'm misinterpreting the T&C's.

Escalate this to a manager and point him/her to this cooling off period which specifically refers to "(renewal)" as getting 14 days cooling off.

This condition cannot be misinterpreted!

scottishminnie

thanks - having spoken to both an advisor and supervisor I was beginning to think I was being completely dense (and it was clear that was their opinion too). I just needed a sensible view before I went into next round of battle.