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Holiday Autos - Beware

I've just booked car hire with Holiday Autos having first done a search through Kayak (Compare Prices) through the Martin Lewis website. I put in the hire period and drop off and pick up times. I then received the offers from my selected hirers. I went with Holiday Autos not noticing they'd decided to change my drop off time to 10 am so losing me a day's hire. The cost to remedy the change made by Holiday Autos: £21. A nice little earner!

Comments

  • PZH
    PZH Posts: 1,599 Forumite
    Part of the Furniture Combo Breaker
    edited 9 February 2011 at 5:28PM
    To be fair - there are a lot of websites that do that (either by bad coding or poor design)

    It is up to YOU to always recheck everything BEFORE clicking the "accept" button.

    However, the charges can be high when mistakes are spotted immediately or when amendments are need and the company called direct - but that is how many do actually make their money.
    “That old law about 'an eye for an eye' leaves everybody blind. The time is always right to do the right thing.”
  • Hi

    Holiday Autos has asked us to post a reply on its behalf. MoneySavingExpert.com doesn't endorse anything a company says on the forum.

    This is certainly not deliberate, and we're looking into it.
    Could you do with a Money Makeover?


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