02 huge debit from account ...

Kilty_2

HAVEFAITH wrote: »

Thanks for your considered response. I do have records of everything. Many calls and emails and postage cost etc. Just think 50 quid is a bit if a shove off offer? I've since left o2 for Tesco Mobile - (ironically run by 02 but 0 problems so far) sim card only deal. 02 had billed be more the full 24 months that they wanted to tie me into. I'd been with them for 20 years!

You're not actually entitled to anything if they've put you in the position you were before the mistake - so take their offer and be greatful.

I doubt I'd have offered you anything if you called me up screaming "compo compo compo". (ex O2 CS)

Guys_Dad

Kilty wrote: »

You're not actually entitled to anything if they've put you in the position you were before the mistake - so take their offer and be greatful.

I doubt I'd have offered you anything if you called me up screaming "compo compo compo". (ex O2 CS)

Obviously, you didn't read the original post. I quote

Hi,

I've had an experience with 02 to share with.

1) my pay monthly 18 month contract matured in Dec 2010
2) I renewed for 24 months and then decided (within the 14 day allowed time scale to cancel
3) that was fine
4) to my horror today I find over 1k has been debited from my bank account
5) this amounts i think represents the full contract period
6) it left my account overdrawn and 2 DD's we bounced

So, knowing banks, there may very well be bank charges, not to mention the inability of OP being able to draw living expenses during the intervening period.

Obviously, you are looking at this through your previous CS eyes and not objectively.

Having had a company clear out my current account with a similar but non-mobile mistake, I can understand the situation and my sympathies are totally with OP.

Kilty_2

O2 policy was* to refund bank charges in cases like this when I worked for them.

The £50 should cover anything else surely.

*I left in 2009.

Guys_Dad

Kilty wrote: »

O2 policy was* to refund bank charges in cases like this when I worked for them.

The £50 should cover anything else surely.

*I left in 2009.

Well, no mention in this thread about O2 offering any indemnity cover as suggested in your first sentence. Your previous post read "You're not actually entitled to anything if they've put you in the position you were before the mistake - so take their offer and be greatful."

You didn't offer the advice that O2 had a policy (in 2009 at least) that indemnified customers against any bank charges that resulted from O2 errors. That would have been constructive/helpful.

Instead your comment was rather "anti" OP.

Now don't start me on the "compansashun" culture. I abhor it, but in this case, with the possibility of Experian record being noted re the 2 bounced DD's, the worry of having no money in the a/c and the bother of getting it sorted out, I don't see OP as being over-generously dealt with, or deserving the tone of your post.

At least, that's how I see it.

Kilty_2

I did say if they've put you in the position you were at before the mistake

The OP's posts have more than a whiff of "compo compo compo compo" and I'll stand by my original post.

narika

how can anyone even say that a £50 would cover the damages?
a default to credit rating will affect your ability to obtain a credit for 6 years for gods sake. A mere 50 pound would not be helpful for the next 6 years of suffering.

grumbler

Default (if reported) was an error and has to be revoked.