Cannot get xbox 360 to connect wirelessly to Internet

TalkTalk

Hi,

The fact that the router isn't N wouldn't matter as the adapter and the inbuilt wireless on the new ones is backward compatible with b&g,. With you saying "Thompson" I am guessing you either have a very old router or originally signed up with Tiscali?

As others have said test a wired connection first that will at least confirm that the router is working on for your xboxlive connection. If thats ok then I would go for the wireless setup.

To be honest it should be as simple as entering your wireless password on the xbox dashboard and it should connect, if you have had the router a while you may "at some point" have changed the wireless password and so the one printed on the label wont be valid.

Do you use any other devices on wireless ? Also the following link may help:

http://support.xbox.com/en-us/pages/xbox-live/get-started/connecting/wireless.aspx

Regards
Stephen

Tropez

TalkTalk_Company_Representative wrote: »

Hi,

The fact that the router isn't N wouldn't matter as the adapter and the inbuilt wireless on the new ones is backward compatible

There is an awful lot of information, including information provided by the Xbox itself when trying to use media sharing, that points to non-N routers being extremely problematic with the newer Xbox. Information published on the official Xbox website comments specifically on the issues with non N routers and the interference issues associated with it. As they point out themselves, the older bands are used by virtually every cordless or wireless device as it is, including the Xbox controller. Backwards compatible perhaps, the way the Xbox processes data does not favour non-N platforms as interference from any cordless/wireless devices, including nearby wireless networks results in packets not being received correctly and the Xbox ignoring them, which in turn results in connection difficulties. The Xbox is compatible with older tech in the sense that it will try to establish a connection but the system itself states that it cannot guarantee optimal or even good performance without an N enabled router.

I also have my own personal experiences to comment from. Weak, unstable connection with a three year old, Netgear G/B router compared to full and stable connection with a new Netgear N router.

TalkTalk

Tropez wrote: »

There is an awful lot of information, including information provided by the Xbox itself when trying to use media sharing, that points to non-N routers being extremely problematic with the newer Xbox. Information published on the official Xbox website comments specifically on the issues with non N routers and the interference issues associated with it. As they point out themselves, the older bands are used by virtually every cordless or wireless device as it is, including the Xbox controller. Backwards compatible perhaps, the way the Xbox processes data does not favour non-N platforms as interference from any cordless/wireless devices, including nearby wireless networks results in packets not being received correctly and the Xbox ignoring them, which in turn results in connection difficulties. The Xbox is compatible with older tech in the sense that it will try to establish a connection but the system itself states that it cannot guarantee optimal or even good performance without an N enabled router.

I also have my own personal experiences to comment from. Weak, unstable connection with a three year old, Netgear G/B router compared to full and stable connection with a new Netgear N router.

I guess if you want to be sure you should only being using one of the very few routers approved by microsoft as being "ok" for xbox live

dogfish12

Dear Stephen many thanks. yes the router did come with the tiscali set up. I could do with a new one but talk talk want to charge me £35 for one. I am not in contract though I seem to have had a 40 gb limit placed on my account. I'm going to try entering the wireless pin which is on the bottom of the router once more time. I havent changed it as frankly I wouldnt know how. Thanks.

dogfish12

Hello everybody, I've tried entering wep, wpa and wireless pin numbers with no joy. The error messge says that my network is secured with wep or wpa pass phrases. I do believe that the xbox is picking up the wireless because it always goes to a thompson network with no help from me. I have entered the numbers which are underneath the router. Actually the wep numbers and wpa are identical.

GunJack

Log into your router and change the security to WPA and choose a new WPA key. It'll probably be a thomson 585v7 router, so to access it type 192.168.1.254 into your browser's address bar. Login details (if still default) will be Administrator and the password will be the router's serial number from the sticker on the base of the router. Find the wifi security settings in the web interface and change them. Then, use these details to log your xbox onto your router.

TalkTalk

Hi Dogfish,

The suggestion from "GunJack" is worth a go however if it still isn't working let me know and I will send a router out for testing, just to rule out that its not an issue with the router.

Stephen

dogfish12

Stephen, no I cannot get gunjack's suggestion to work (no doubt its me and lack of know how). There is an issue with the router anyway. Before christmas I could not access the internet. The thomson 585 would only display 3 green lights and the dsl light would blink whilst the internet light stayed dark. I did report the fault to talk talk and calls were made. My phone line was never affected in this time. At first I thought it was a fault on the phone line not allowing the router to receive the signal thus not connecting. However, what I have discovered is that if I pull out the dsl cable from the router maybe 20 times all of a sudden all lights go green and the internet comes on. Once its on, it stays on. This process can take 5 minutes or 30 minutes. Perhaps there is something wrong with the router that is blocking the wireless signal but the light is green and steady. So to eliminate this possibility a new router is advisable. My tiscali username is [EMAIL="skate12@tiscali.co.uk"]skate12@tiscali.co.uk[/EMAIL] Many thanks.