Cannot get xbox 360 to connect wirelessly to Internet

dogfish12

I havent tried connecting the xbox via an ethernet cable. Perhaps that is the next step

Tropez

dogfish12 wrote: »

Yes, the first picture is the box I have

In that case you do have the wireless adapter built in.

It may be due therefore to the router not supporting the latest N tech.

In my case, while my laptops could be used anywhere in the house, with a full signal, when trying to use the Xbox, unless it was in the same room as the router (not very practical for me) it just wouldn't stay connected and I couldn't use any of the media sharing features.

If TalkTalk provided the router you may want to try contacting them to confirm whether the router supports N or not. Most ISPs who bundle routers tend to bundle routers with out of date tech on them, as it is more cost effective. They usually still work but the Xbox really seems to dislike trying to communicate with a non N enabled network.

dogfish12

To Davey, thanks but no the thompson was not on the list of routers as far as I could see.

dogfish12

Thanks Tropez, the router is about 3 years old so whether it supports nt tech I do not know

Tropez

dogfish12 wrote: »

Thanks Tropez, the router is about 3 years old so whether it supports nt tech I do not know

It is unlikely that it does.

What you could try, if it is feasible, is connecting the Xbox via Ethernet and see if it can connect then.

You can also try moving the Xbox as close as physically possible to the router and seeing if it can pick up the router's signal. If it can, it means that it isn't getting a strong enough signal where it is (which would likely be caused by the problem with N tech - as I said above, full signals on my laptop translated to a single bar of signal on my xbox).

Also maybe unplug your router, wait a few seconds, plug it back in and wait for it to initialise and try again.

If it is a router problem then it depends whether you want to buy a new router and set it up or not, or whether TalkTalk would be able to provide you with a better one (if you're not in a contracted period, some ISPs might offer you a new router as an incentive to stay with them, were you to ask to leave/ask for your MAC code).

But it will be worth waiting to see what the guys on the Xbox forums have to say. They may know some trick to get these things to play nicely.

dogfish12

Thanks Trpoez, when entering xbox settings a message prompts me to "enter the wpa2 pass phrase for this network" Well I have never done this so maybe thats the problem. It suggests consulting documentation that came with the router. I don't remember any paper coming with it. What is this "pass phrase" Many thanks.

Tropez

dogfish12 wrote: »

Thanks Trpoez, when entering xbox settings a message prompts me to "enter the wpa2 pass phrase for this network" Well I have never done this so maybe thats the problem. It suggests consulting documentation that came with the router. I don't remember any paper coming with it. What is this "pass phrase" Many thanks.

Ah.

The WPA2 passphrase is password on the router that permits access to the Wireless Network.

In general, for routers provided by the ISP, the password will be found somewhere on the router itself. It will be called WPA key or something like that and then a string of characters that are usually just gibberish.

If it is not on the router, then it may be found in or on the box that the router was supplied in.

If the router wasn't provided by the ISP, then someone at some point has set up the security on it and you need to find your password - or failing that, restore the router to factory settings and set it all up again.

If you can only find a WEP key then your router may be using incompatible security encryption. I don't know if the Xbox supports WEP (it is an outdated standard).

dogfish12

Hello, underneathe router there are numbers such as ssid

wep hex

wpa psk
#
wireless pin

Tropez

dogfish12 wrote: »

Hello, underneathe router there are numbers such as ssid

wep hex

wpa psk
#
wireless pin

SSID is the name the router broadcasts to identify itself.

The password you're looking for will either be the WPA PSK key or the Wireless Pin. I would imagine it is the WPA PSK key and the Wireless Pin relates to something else.

I'd recommend trying the WPA PSK key and see what happens. If that doesn't work then try Wireless Pin. If that still fails, the WEP key is unlikely to help.

It has been a long time since I've dealt with a router provided by an ISP so forgive me if I'm a little uncertain as to which key is the correct one.

DrDaveyAtoms

The wpa2 code is simply a shared pass phrase which allows users to connect to the router. Typically, this is defined at set-up and rarely is WPA-2 on by default. However, there is a way to find the WPA-2 code.

On a computer/laptop etc. open your web browser and type in 192.168.1.1 and hit enter. This is the "IP address" of your router and allows you to access/change the settings etc. You may be prompted to enter a username and a password. If you have changed these in the past and you know them then please type them in. If you have not changed them, it may be that the default settings are still in use. In which case the username may be Administrator (case sensitive) or possibly admin. Typically, the default password is left blank.

Once you have gained access to the settings of the router you can navigate to the security section and find the WPA-2 pass phrase field where, hopefully, the appropriate pass code will be shown. If not, you can enter/change the WPA-2 pass phrase here (I would recommend having WPA-2 on as this stops people in the vicinity of your router gaining access and using bandwidth etc.).

There are possibly things wrong/steps missing from the above as it may depend on your router. But hopefully it will give you some things to try.