Mobile Insurance Claim Appeal - Deadline?

marksyx

I had my mobile phone claim rejected mid January, it has been over a fortnight since I submitted by appeal and I have not heard anything from them, not even acknowledgement that they have received it (though I know they have due to receiving read receipt for the e-mail).

Do they have to stick to a time scale of some sort of response? I sent them an e-mail requesting an update a few days ago which again, has been read but not acknowledged.
I have to jump through time scale hoops in reporting the claim, do they have anything similar they have to stick to?

JJ_Egan

do they have anything similar they have to stick to?

No and most insurance companies do not rush to give you money .

And especially not in such a short time scale .

jje

marksyx

They were certainly quick enough to reject my claim, responding via letter within a week.

I understand it'll take some time to investigate the appeal but I don't think a fortnight is too long to at least receive an acknowledgement e-mail or letter saying they'd received it and would contact me in due course!