pipex internet question

Deals_2

i tried calling them to cancel but got another office as they have been disbanded . think i then tried another number and sometihng happened there so then i sent them an email but they wont recognise that i have cancelled my internet. what do i do as they say they wont recognise it. is there a law that says you cannote email them?

lucylucky

http://www.pipexuk.com/support/how-to-contact-us.php

Did you try the number listed on the above link? 0871 663 3300 (020 3302 8403 cheaper version)

macman

You generally need to cancel by phone or by post (if the latter, make sure you send it RD).
If you just want a MAC, you'll need to call them so they can put you through to retentions.

JJ_Egan

what do i do as they say they wont recognise it. is there a law that says you cannote email them?

Fairly easy to cancel if you follow the correct procedure .
One contract must be expired that is you are not on a twelve month contact with 6 months to run . Is your contract expired ??

Two on wishing to transfer your Internet to another provider you phone and ask for your MAC code to send to the new provider . Are you moving to a new provider .??

jje

aerostar

If you are moving to a new provider, the last thing you want to do is cancel, you must ask for a Migration Code. (MAC) if you just cancel you will be liable to a cancellation fee from BT who owns your line and have to do work at the exchange when you cancel, you will not normally be charged if you migrate to another provider unless you are going cable.