Orange Care offered replacement - not like for like

diamonds

I lost my handset but the computer @ Orange has decided I can only have a non - UMA handset as my Touch 3G is out of stock ( O Care doubtful about its return as end of life )....Orange computer is prioritising Windows Mobile over UMA as a alternative - a non UMA HTC to be exact, a older model than my Touch 3G so anyone any ideas how to get Orange to assist me to allow me to use UMA so I have a signal at home, parents & girlfriends ?

Shameful Orange aint set up thier computers to allow another UMA replacement handset.....

simax

Ask the operator to call or email "390" to ask for an "out of scope DMR", stating that you need a handset with UMA. That department should be able to override the computer and offer you a UMA handset (currently only a Blackberry).

Orange_Company_Representative

Hi Diamonds,

Unfortunately in this case it seems that we have not been able to take your requirements into consideration and we apologise for this. You may find the advice provided by Simax helpful, however if you still require assistance we would be happy to offer our help.

Unfortunately we cannot discuss account specific information via MSE, however if you would be happy to contact us via either of the links at the foot of this post, providing either your mobile number or account number, we will gladly look at your individual circumstances and may be able reconsider the options available.

We look forward to hearing from you soon.

Laura, Orange Helpers
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