URGENT-Exchange without receipt but got bank statement.

ironlady2022

Please can anyone help, I'll be heading to Argos this afternoon to try and get an exchange.

My BF bought an airbed on 28th Dec 2010, we have used it twice, and yesterday when we tried to use it a third time, the pump seemed to have broken.

We do not have a receipt but have a statement (paid on debit card as less than £20) printed from his online banking - however this does not have the hsbc logo on. The other dilemma is, when we bought it, it said no refund, presumably due to the nature of the product.

How do I go about getting an exchange, usually I'm good and always keep the receipt. What do I say to ensure I get this exchange / refund?

shaun_from_Africa

Firstly, ignore the "no refund" info.
This simply means no refund under the Argos 28 returns policy, and is not legally enforcable for faulty goods.


With regards to the receipt.
You may well find that the person who deals with you will try to insist that you have the receipt, and will refuse the exchange because of this.
If they do, point out to them that the law states that you do not require to show them a receipt, simply proof of purchase, which is what you have.
If they still won't refund/exchange, ask to speak to the store manager.

ironlady2022

Thanks Shaun, that is very useful to know. I'm going to a different branch as it is closer, Let's hope they are not awkard.

Forwandert

The only problem you may encounter with going to a different branch is the statement will be used to find the receipt/proof of purchase on the computer system most stores don't have access to each others sales data so although the statement proves a purchase they may not be able to trace what the purchase is, if you take it back to the original store this would solve that problem and probably save you time with one store trying to contact the other store etc.

Dave101t

erm sorry to say you do not have a proof of purchase, that bank statement could be payment for anything, an ink cartridge, cuddly toy, or multiple, cheaper items.
argos are within their rights you would have to be able to sweet talk them im afraid. and quoting 'this law and that law' when you have no receipt comes across very arsey and you wont get far.

ps. if you go to the same store, you may be able to get them to check their transactions for that payment date, and tally up an airbed sale with the card you used to pay them, but to get them to do that.....*breathes in sharply*!

unholyangel

Dave101t wrote: »

erm sorry to say you do not have a proof of purchase, that bank statement could be payment for anything, an ink cartridge, cuddly toy, or multiple, cheaper items.
argos are within their rights you would have to be able to sweet talk them im afraid. and quoting 'this law and that law' when you have no receipt comes across very arsey and you wont get far.

ps. if you go to the same store, you may be able to get them to check their transactions for that payment date, and tally up an airbed sale with the card you used to pay them, but to get them to do that.....*breathes in sharply*!

If a item is faulty, they can ask for POP but cannot demand a receipt as a receipt doesnt need to be given at time of sale.

They may create a fuss about the bank statement but it IS POP which is all the OP needs to enforce their rights.

"Proof of purchase? Shops will often tell you they will only give a refund on production of proof of purchase. Don’t be misled into thinking this must be a till receipt. It can be a bank or credit card statement, although you may run into difficulties if it is for a different amount than that of the item you are trying to return.
If the item is damaged, the shop cannot say they will only refund on the basis of a till receipt. However you must have proof of purchase of some kind – particularly if it was bought recently and you want to show that the damage wasn’t caused by continued use or wear and tear over time."


Taken from: http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/

Googlewhacker

unholyangel wrote: »

If a item is faulty, they can ask for POP but cannot demand a receipt as a receipt doesnt need to be given at time of sale.

They may create a fuss about the bank statement but it IS POP which is all the OP needs to enforce their rights.

"Proof of purchase? Shops will often tell you they will only give a refund on production of proof of purchase. Don’t be misled into thinking this must be a till receipt. It can be a bank or credit card statement, although you may run into difficulties if it is for a different amount than that of the item you are trying to return.
If the item is damaged, the shop cannot say they will only refund on the basis of a till receipt. However you must have proof of purchase of some kind – particularly if it was bought recently and you want to show that the damage wasn’t caused by continued use or wear and tear over time."


Taken from: http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/

Still doesn't actually prove you purchased that product from there though does it, it could be as the other poster says a proof of A purchase and not the one the person is returning

unholyangel

Googlewhacker wrote: »

Still doesn't actually prove you purchased that product from there though does it, it could be as the other poster says a proof of A purchase and not the one the person is returning

And whats the chances someone would have 2 purchases for the exact same amounts?

Anyway, as i stated, proof of purchase can be a bank/credit card statement. Of course if they wished to return it because of change of mind etc then the store can insist on a receipt. But for the customers statutory rights, they cant.

The previous poster said its not proof of purchase and implied OP would have to rely solely on their goodwill. That isnt the case. While they may run into difficulties, they're still legally entitled to a resolution.

ironlady2022

On the statement it shows Argos with the place of purchase plus a number- I'm thinking this indicates store number. We didn't buy anything else that day so if they keep a tab on previous prices, this will tally up.

This is what it says on the website

We've made it easier!

• If you bring it back to us within 30 days with your proof of purchase, we'll give you a
  replacement or a refund.
• If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.
• Please note that all large kitchen appliances are excluded from our normal 30 day guarantee, but if your item develops a fault within 30 days, call us on 0845 640 0800 and one of our advisors will assist you with your problem. If faulty and if it cannot be repaired we will arrange a replacement free of charge or you can opt for a refund.
• This does not affect your statutory rights.

No mention of receipt so fingers crossed

ironlady2022

Not looking good, look what else it says

What counts as proof of purchase?

The proof of purchase you will receive from us will depend on how you placed your order:

• If you ordered in one of our stores your till receipt is your proof of purchase.
• If you order online through one of our websites your confirmation email and the label on your parcel are your proofs of purchase.
• If you placed your order over the phone your order number and the label on your parcel are your proofs of purchase.

mo786uk

How did it go?

Whether the shop accepts a card statement is down to their goodwill even if it is for the correct amount and date - they dont have to look it up on their system if they dont want.

You may find it easier if the product comes with an Argos labelled box though.