Is Primus Saver home phone provider a Trustworthy Company?

savemoney

I been using them for 9 months now and have no complaints granted a measure of a company is how they deal with a complaint but as I get billed correctly and no down time I am having no cause for complaint unlike my time with BT and talk talk although in truth I was with both much longer

nogginthenog

missterryshopper wrote: »

Whats BT got to do with the OP complaining specifically about Primus,s Customer Service ?

The OP asked if Primus was a Trustworthy company, several posters then posted complaints about Primus So in intrests of balance, if you are going to use internet forum complaints as a bellweather.

Then as Heinz posted nearly every company has its critics! not just Primus.
And in my opinion its only fair to mention this.

gazza975526570

I agree that their customer service is very poor.

On the occasions ive had to contact them you either get no reply or a poor response.

Having said that they are cheap - so you take your chances!!!

devizes18193

Heinz wrote: »

And about Talk Talk.

And Virgin.

And Sky.

And O2.

Next!

the big difference is when Primis started everyone to a man said how great they where then from about 2 years agao it changed to bad billing issues and bad cs .
that same can not be said of bt sky etc , and i speak as a ex primus customer

pwl

Hi

I have line rental with BT but, despite numerous calls to their customer options team, cannot seem to get a good deal on both line rental and calls, just one or the other!

I understand that Primus line rental at £7.99pm includes evening and weekend calls.

However, for daytime calls would I be able to use 18185, or even BT?

Many thanks.

Peter

Heinz

pwl wrote: »

I have line rental with BT but, despite numerous calls to their customer options team, cannot seem to get a good deal on both line rental and calls, just one or the other!

I understand that Primus line rental at £7.99pm includes evening and weekend calls.

However, for daytime calls would I be able to use 18185, or even BT?

If you hand your line rental over to Primus (or any other company), you cease to be a BT customer and so will not be able to make calls via BT.

Primus have given Martin a written undertaking that they will allow the use of indirect access prefixes at least until the end of the year. Who knows after that though?