Check your Tax coding !!!!!!!!!

Pennywise

dori2o wrote: »

put up with morons like you.

If that's the typical attitude of HMRC staff, then it's no wonder they're in meltdown.

sunrise27_2

dori2o wrote: »

put up with morons like you.

excuse me how do you make me the moron when I know more than the tax people and have the common sense to be able to work out what my husbands tax code should be when they clearly don't !!!!

Rupert_Bear

Pennywise wrote: »

If that's the typical attitude of HMRC staff, then it's no wonder they're in meltdown.

Perhaps they are morans but I can honestly say the last two so called morons were brilliant and sorted out everything to my satisfaction. I think alot of us forget these are our fellow beings and are just there trying to perform a difficult job.

Also I have found if you keep calm and explain things clearly and most of all be courteous then the problem will be sorted that much quicker.

Mikeyorks

sunrise27 wrote: »

excuse me how do you make me the moron

I'd hazard that it's because that's the 4th time you've made basically the same post onto someone else's thread? Don't know what you think it achieves ...... but it's less than helpful.

Gas_Powered_Toothbrush

Rupert_Bear wrote: »

Perhaps they are morans

This is the best post. Thank you for brightening up my Sunday.

Gas_Powered_Toothbrush

Pennywise wrote: »

If that's the typical attitude of HMRC staff, then it's no wonder they're in meltdown.

How'd you figure that? A hatred of idiots isn't the cause of any flaws in the administration of taxation.

sunrise27_2

I've just joined in with different threads I didn't know that was a crime !!

chrismac1

The real morons are not the people on the help desk who have jobs I would personally hate to do. No the real culprits here - and like the idiot bankers they have got away Scot free are:

1. The people who designed the IT system without even the most basic checks and balances, and exception reports, built in.
2. More importantly, the senior management of HMRC who were sufficiently ignorant or clueless enough to let them design and implement that system.

Double check everything that comes to you from HMRC. It has a very high likelihood of having errors in it, often really idiotic errors like doubling up your salary. If you deal with them, follow up any phone calls in writing. Note down the name and location of anyone you speak to and the time of the call. There is an utter jobsworth culture in this organisation where many of them would rather pass the buck - even if that means several phone calls or letters or both - than fix the problem. Hence you have the bizarre situation where there is a massive backlog of work but at the same time there are far too many staff in HMRC.

Ditch the jobsworth culture and you can get the backlog down by 80% in six months flat.

dori2o

chrismac1 wrote: »

The real morons are not the people on the help desk who have jobs I would personally hate to do. No the real culprits here - and like the idiot bankers they have got away Scot free are:

1. The people who designed the IT system without even the most basic checks and balances, and exception reports, built in.
2. More importantly, the senior management of HMRC who were sufficiently ignorant or clueless enough to let them design and implement that system.

Double check everything that comes to you from HMRC. It has a very high likelihood of having errors in it, often really idiotic errors like doubling up your salary. If you deal with them, follow up any phone calls in writing. Note down the name and location of anyone you speak to and the time of the call. There is an utter jobsworth culture in this organisation where many of them would rather pass the buck - even if that means several phone calls or letters or both - than fix the problem. Hence you have the bizarre situation where there is a massive backlog of work but at the same time there are far too many staff in HMRC.

Ditch the jobsworth culture and you can get the backlog down by 80% in six months flat.

:rotfl::rotfl::rotfl::rotfl:

Maybe at senior management level, but the reason why there is a backlog of work is because there isn't the manpower needed to deal with it.

Pennywise

dori2o wrote: »

:rotfl::rotfl::rotfl::rotfl:

Maybe at senior management level, but the reason why there is a backlog of work is because there isn't the manpower needed to deal with it.

Utter tripe. The reason there's a backlog is because the problems aren't being dealt with properly at first contact, meaning people have to phone and write again, and again, and again, until the problem is finally rectified by someone who has the ability/training/interest to do their job properly.

I had to ring four different times over a couple of months, and then had to write three times within the following six months, to get a simple matter dealt with for my late mother. That could easily have been dealt with in a single phone call at the start, had the first person I spoke to known enough about the tax rules and procedures. It was finally only dealt with after a formal complaint.

I seem to recall a couple of years ago, the HMRC boss (Strathie maybe) whingeing that they dealt with something like 50 million phone calls per year. Well, considering there are only about 30 million taxpayers, and the vast majority have simple affairs that wouldn't need HMRC contact, you're left with maybe 10 million self employed, self assessed or higher rate taxpayers, and even then, most wouldn't need to ever phone HMRC during a normal tax year. So the only conclusion is that a lot of the 50 million calls are repeats from the same people, and a lot of those repeat calls will be because the first calls weren't dealt with properly. It's a never ending circle until HMRC improve itself. Putting more staff on the lines won't do it - if anything it could make it worse if they're no better trained and interested than the existing staff. The other point of course, is that often, the problem is made worse by staff who make mistakes, meaning even more repeated calls to them to get the further mistakes put right.