AOL billing scam, i got £50 refund and 9.99 1mb line rental

Trybrow

So what happened is i found out that AOL had changed their pricing policies in march or febuary. Where 1mb used to be the gold package charged at 24.99 and 512 used to be 14.99 and the platinum pack was 2mb and cost 28.99 . Now the lmb was 14.99 since that time. So since that time my parents were paying 24.99 for something that should have cost 14.99 because AOL never upped the speed.

When i realised this i phoned to questioned this policy. They said their policy was to leave it up to the customer to ask to have it changed and they sent out e-mail and featured it on their website, another reason they claim this was a fair policy was because they were not featuring 'wireless' access because 'some' people might not recieve it. This is complete horse crap because ive always been able to get wireless braodband. its the modem you use not the provider.

So in other words AOL had scammed my parents out of £50 since it was august this happened. I also found out someone else on a message board had this problem and they eventually ggot a reduced rate. because i knew their policy was outright illegal i simply politely persisted that they were in the wrong and insisted on a refund for my parents which they recieved. They also offered me a reduced rate for loyal customers which is 9.99 for 1mb. Not bad cause AOL have been kinda reliable.

Remember they do not want to be visited by trading standard, so you can always phone consumer direct. Dont threaten this immediatly or be angry on the phone because this is not how you make successful complaints. just be persistent.
They are definatly in the wrong this time.