Orange Contract Help!

xrosaax

Hi,
I am hoping that i can get a bit of help from you lot. I have 2 orange contracts. One for me and one for my partner. Mine is with the iphone 3g costs £35 a month and my partners is with the nokia 5230 and costs £30 a month.

Basically i would like to get rid of one of these contracts as i have a disabled child and my phone is my only way of contact. I get appserloutly no signal in my house and have missed quite a few calls from the hospital without it even telling me.

I do not want to harm my credit score so am happy to pay off the contract or if someone could point out a way i could get out of it would be great. My questions are how much should i be paying to buy out either one of these contracts? Both of them are12 into 24 months. Is there a clause that means i can end my contract as i dont get signal so they arnt actually providing a service. Any help would be great. Thank you.

NFH

xrosaax wrote: »

I get appserloutly no signal in my house and have missed quite a few calls from the hospital without it even telling me.

Do you get any signal from T-Mobile? If so, you can roam on to T-Mobile with your Orange contract at no extra charge.

xrosaax

tried that and still no luck.

baxgttdi

Basically..no, there's no clause in the contract that allows you to cancel because you have no signal in your house. I can say that with relative certainty as it's something that's often discussed on here.

As for the buying out of contracts, generally they will make you pay the remainder of your line rental so 12 x 35 = 420 or 360 respectively. By all means give them a call and explain your situation though as they may be willing to give a small discount in the region of 10-20% but that's completely at their own discretion.

Hope thaty helps but sorry it's noit better news .

Toe-Jam

baxgttdi wrote: »

Basically..no, there's no clause in the contract that allows you to cancel because you have no signal in your house. I can say that with relative certainty as it's something that's often discussed on here..

Not true. I just got my orange 24 month contract terminated today after 5 months of rubbish service.

I would suggest you go along the lines of section 4.4 in the terms and conditions

http://www1.orange.co.uk/mobileterms/pdfs/PAYM-terms-and-conditions-for-the-supply-of-Orange-Network-Services-20110215.pdf

drbesty

If you look in the same T&Cs it says they cannot guarantee a signal indoors due to the laws of physics and whatnot