PLEASE check your Lloyds TSB (Airmiles Statement). Just found £1200 mistake by them

lancslass2008

As the title says, please check your statement. I have had this card a few months after is was recommended on here because you get 1500 free miles (Equivalent of a return European flight) when you sign up. THAT IS A LIE!

I signed up the correct way. Got my card. I never received the Miles. After complaining and after 20 calls either way I gave up. Apparently I "Must of clicked the wrong link when sigbning up". In the end I must have spent many hours in total to no avail. They wouldn't relent. However, they apologised and offered me £20 compensation (What for if it wasn't their fault?). So, I put that to bed.

Then, I had the misfortune to pay a company £1200 to build me a Web Site. Well, the company never delivered and apologised etc etc. It was an open & shut case. I provided Lloyds TSB card services with all letters & emails from the company (showing their apolgies etc). I even provided the link to the faulty website. It was clear as day. The company didn't even dispute it! Nevertheless, it took me 4 months (October - Now), 45 calls, endless faxes from work to get it sorted and get the money back into my account. You CANNOT and are NOT ALLOWED to speak to the dispute team. You have to ring up LLoyds card services and the clerk on the end of the phone goes backward & forward and talks for you and the dispute team. It is easier getting hold of Bin Laden then actually making any kind of contact with Card Services Dispute team.

Anyway, after that disgraceful episode they finally gave me the £1,200 back.

What I haven't mentioned is that in the interim for some reason unknown to me or LLoyds TSB ("I'm sorry Sir, that is a technical fault we are working on") there are multiple entries on my C C statement with a corresponding credit, such as

01/02/11 Debit £65
02/02/11 Adj £65

There are loads of transactions that go out one day and go back in the next day??? !!!!!! is all that about? They can't explain it!

So, I'm checking these transactions the other day and find that they have taken £1,200 but this time with no adjustment or correction. I ring them again (We're on first name terms now) and after being on hold for an age while the advisor speaks to Card Services they apologise (AGAIN) and tell me it's an internal error and they will credit me the money back "In 7 WORKING days, excluding today". I ask them why they take it one day but don't return it for nearly 2 weeks (working days etc). They tell me the payment has to go through their "audit process".

I have no option but to accept that.

Hang on... Not finished yet...

To confuse things even further, this card is linked to my current account, and I frequently use my C C and pay it off via my current account etc. But now, (while I wait the 2 weeks for them to give me the £1200 back) I have had to apply for an overdraft of £200, which has now gone over by £50 to £250. When they EVENTUALLY pay me the £1200 back that THEY TOOK IN ERROR my card will be £1200 in CREDIT!!!. This is £1200 that should be in my bank, hence no overdraft required etc...

I am fuming with these people.

When you ring them they appear very amatuer and seem unable to answer basic questions without verifying with a supervisor. I get the impression they have been over subscribed by the Airmiles promotion (that you probably won't receive) and have had to hire a load of new staff.

So, the message is.... Check your staement now!

paulmcerlean

Sorry to hear of your woes. Never had any such problems, and my statements are fine.

dazza.mk

How did you sign up? as there was no way in which you purely got 1,500 airmiles, depending on whether you signed up via the airmiles website or Lloyds website you would have received:

Airmiles: Voucher for 1,500 airmiles when you book flights and min of 1 nights accommodation with Airmiles when you spend £10 on the card.
Lloyds: 1 airmiles per £1 spent on the Airmiles Amex for the first 3 months (max 1,500 airmiles).

(Airmiles promo no longer live)

lancslass2008

Yes, booked through Airmiles. Confirmed it on the phone with them. Then, to activate I spent over the £10. In fact I spent £5,000 on the card for work.

dazza.mk

So you should have got the voucher for 1,500 miles off, and if you didn't get it you should probably have chased up Airmiles (as It was an Airmiles promo rather than a LloydsTSB promo)

PurplePow

You don't get 1,500 air miles credited to your account.

Where you need to look is on your airmiles account on your account page. It will explain you have a VOUCHER for 1,500 miles off a booking as long as you book a night in a hotel at the same time. My voucher ran out at the end of December I think.

lancslass2008

Thanks for that. That is exactly what we tried to do, but before I booked that night I asked them to confirm the 1500 miles voucher. They said "No". I did sign up through airmiles too. I did everything they asked and even wanted to book that Hotel. In fact we were going to book a three night stay.

CpdButWhy

dazza.mk wrote: »

How did you sign up? as there was no way in which you purely got 1,500 airmiles, depending on whether you signed up via the airmiles website or Lloyds website you would have received:

Airmiles: Voucher for 1,500 airmiles when you book flights and min of 1 nights accommodation with Airmiles when you spend £10 on the card.
Lloyds: 1 airmiles per £1 spent on the Airmiles Amex for the first 3 months (max 1,500 airmiles).

(Airmiles promo no longer live)

As far as I remember, in the first half of last year there was a promo when you signed up with Airmiles when you did not need to book accomodation along with your tickets.

lancslass2008

Well, today the "7 working days" is up. I checked my bank. Is the money there? Nope!

I rang them back, here is the conversation...

Me: I just checked back and the money still isn't there. You keep telling me differing time limits. First it was 5 days, then 7 days, then 7 working days. It's still not there"

Adv: Yes, it can sometimes take longer

Me: Longer? How longer?

Sup: A few more days

I then asked to speak to a Supervisor.

Sup: Yes, a few more days

Me: How many

Sup: A few more

Me: You can't just say that. What are we talking 2 days, 3 days?

Sup: Yes

Me: Yes what?

Sup: 2 to 3 days. It has been actioned, but we're just waiting for it to clear.

Me: You must have a time set for this sort of thing

All throughout the call the supervisor wouldn't commit himself. It was as if he wasn't convinced. I told him I was disgusted etc etc, but he didn't know what to answer. I also commented on these 'Mystery' transactions that keep going out of my account but being replaced or corrected the same day. Again, he didn't seem to want to talk. He told me to ring him back next week!

I smell a Rat here!

jonesMUFCforever

Write a letter marked in bold FORMAL COMPLAINT.
Believe me complaints is the in thing with the bank at the moment - it will be sorted for you!