My laptop is not responding- Please Help

sorryitsme

Once again my laptop is on the blink :mad:.

My laptop is a Toshiba and was working fine then all of a sudden it kept not responding. I have done anti malware scan, avast scan and AVG scan which didn't detect any viruses, every application says "not responding". I have tried opening in safe mode and reverting the laptop to the last sucessful session but it still is not working. I really do not know what to do.

Any advice will be appreciated:)

jatos

Best bet in situations like this is a window reinstall.

sorryitsme

How do you do that? sorry I am a bit of an airhead and not computer literate.

GunJack

first off, restart in Safe Mode With Networking. Then try to download and run Hitman Pro. Save it to desktop, then hold down left Ctrl key while you double-click to open it. Let it scan and bin all it finds. This may be the best inroad into the problem...sounds like it may be a rootkit....

http://www.softpedia.com/get/Internet/Popup-Ad-Spyware-Blockers/Hitman-Pro.shtml

the download box is blue, below the hitman title..

sorryitsme

Thanks GunJack, I going to try this tomorrow morning when I get some quiet time. If have done what you suggest, do I need to insert any discs, the reason I ask is I do not have the windows disc as the PC hospital I used last year put it on for me, when they changed my hardware the last time I had a problem and didn't give me any.

davb

sorryitsme wrote: »

If have done what you suggest, do I need to insert any discs, the reason I ask is I do not have the windows disc as the PC hospital I used last year put it on for me, when they changed my hardware the last time I had a problem and didn't give me any.

If you don't have any system disks, then a Windows reinstall will be difficult - but I would say that was a last resort, and not a first shot, especially considering it is likely to delete ALL your data. You would need to make sure everything was backed up before attempting anything like that.
Try what Gunjack says first.

Hammyman

Over 12 months old? First port of call would be checking the heatsink is clear of fluff. You need to shine a light through the fan inlet whilst looking through the vent to see as looking at the vent from the outside it can look clear.

sorryitsme

Thanks for the advice so far, I will try everything tomorrow when I have no children around me and will update you of my progress.

Thanks

CoolHotCold

If theres nothing on the system that you need then the system restore would be the easiest way.
If its XP/SOME Vista systems they require DVD drives. If its SOME Vista and Windows 7 then its easy to do.
On startup tap F8 untill system menu appears and select repair computer. Once its loaded up (might have to choose language settings and enter user name and password) at the bottom there will be Toshiba Recovery so select that and the system will load the Toshiba Recovery Partition.

sorryitsme

It is a vista, but I don't think it has windows 7.

Hammyman

sorryitsme wrote: »

It is a vista, but I don't think it has windows 7.

If the fan is on rather a lot during normal use then CPU heatsink blocked with fluff it is then...

Seen too many home ones over 12 months old with blocked up heatsinks to think its likely to be anything else. Changed the hinges on a 13 month old Advent Roma 1000 this week and as you have to do a full stripdown of the laptop, I checked the heatsink and sure enough it was blocked solid. Gave the owner her laptop back and a plastic bag with the evidence in. Apparently its running a lot quicker now....:D