Vodaphone contract/Network down

lillytoad

My Voda phone network has been down now for 6 days,as I have limited mobiliyty I need a phone 24/7.Whwn I spoke to vodaphone they said that there providers for my area were in Eygpt and even though they new that there was and is a network problem in my area they did not know how long it would take to fix.I asked if I could cancel as I was not happy about not getting a service iam paying for they said no as I was under contract for another year and they would give me back my line rental at £1.15 a day whilst I couldnt use the service,Does anyone know my rights on this as I am hitting my head against a brick wall,Thanks Caroline

Annie._2

You cannot cancel for the network being down in one area, Vodafone are a mobile communication and not a fixed line company and are still providing a service outside the affected area.

Vodafone do not own the land where there is the network fault, and are subject to getting approval from the landlord to access the site.

Exhortation

Ann_S wrote: »

Vodafone do not own the land where there is the network fault, and are subject to getting approval from the landlord to access the site.

Surely any lease/rental agreement on the land would include an open access clause for their engineers, though. If networks didn't do this then it could lead to all kinds of difficulties.

lillytoad

I have since been told by a Vodaphone manager that the line could be down for 3 months as they believe this then becomes an unacceptable time limit,What a con!!!!!!

Vodafone

Hi Lillytoad,

I am disappointed to hear that you have had some problems with the network.

If there is a known fault in your area then it will be logged here. You can then subscribe to the post and will be notified via email when there is an update on the thread.

If it has not already been logged then you can post it to our eForum team here and they will then investigate further.

If you would like to discuss your account, we would be more than happy to look into this for you. You can send an email to us here. Make sure that you include WRT135 in the subject so that it reaches our team and include a link to this thread.

Best wishes,

Heidi
Web Relations Team
Vodafone UK