My complaint re TalkTalk

SEVENOFNINE_2

I posted my complaint re TT on 30.1.11 but haven't had any replies since.

I have made several requests to TT and the reply is always a standard one: you are on the Essentials tariff which I know already. But I had verbal agreement before my contract renewal came up from one of their customer relations staff that daytime calls to 0845/0870 numbers would be free. All they are prepared to give me is £2 x 6 months (£12total) discount. I have been a long-standing customer (8 years) and feel disappointed with this poor reward.

I would like to take this further - should that be to the Ombudsman - can someone advise.

shortchanged_2

All I will say is when you are out of contract, leave.

SEVENOFNINE_2

Thanks shortchanged but I am now in a 12 months contract and leaving anyway entails changing so many contacts; besides won't there be charges for leaving?

I would like to take this up with someone who can get TT to do as promised and amend the contract. Would that be the Ombudsman?

TalkTalk

Hello SEVENOFNINE,

Really sorry to hear your not happy with the response you have had or not had in your case. I am happy to look into this for you, if you want to email me your details, I will take a look:

ttmfcontactus@talktalkgroup.com

Send me a brief description of what it is you want/need doing along with your phone, account number, name , address and date of birth. it would also help if you could put a link to this thread so that i can track who you are.

Regards
Stephen