Online grocery shopping delivery - awkward?

Any

libertysurf wrote: »

OMG - are we expected to tip! Now that is awkward...

Does the amount given depend on the value of the order like in restaurants - 15%. Do they share it with the packers back at base. I think we ought to know.

This discussion was here before... and a driver (I think it was for Asda or Tesco) came on here and said they are not allowed to take tips!!

Noone tips me for doing my job.

Storck

I used to get deliveries when I had a broken ankle and lived in a first floor flat. The Tesco drivers used to bring the trays into the kitchen whilst I unpacked them. Whilst I was doing this I asked the driver if he wanted a brew or use the toilet etc. Keeps you in good books with the drivers without tipping.

sassyblue

Any wrote: »

This discussion was here before... and a driver (I think it was for Asda or Tesco) came on here and said they are not allowed to take tips!!

Noone tips me for doing my job.

I had a lovely delivery driver last time, my little boy was being a pain but the driver didn't mind waiting whilst l sorted him. He refused a tip bless him. :cool:

Winning_Angel

I have used Sainsbury's for the last 2 years. I live on a 2nd floor and it's now a funny joke between DH and I because anytime i open the door for them, the drivers always say that they can't bring it up because they have a bad back. 5 different drivers have said this. Whenever DH opens the door they help him!!!!

So i've stopped opening the door,DH and driver bring the delivery up and I unpack in the kitchen and check if the substitutes are okay. I also give back any bags.

david100

I'm glad I saw this, on the odd occasion I've had deliveries I've been unsure whether or not to tip, especially as I live four floors up and they have to carry half the stuff up for me (well they don't have to, but they can see I'm on my own so have a choice of helping or standing around waiting for me to go up, then come back down, then repeat so it's the less boring or the two options!), but having paid a delivery charge I was loathe to pay more - I don't pay the postman or courier drivers. So glad to see it isn't really an option anyway!

I get mine bagged for two reasons - one, because it's easier and quicker, and two, because I use them to put my rubbish in as I only have room for a small bin and they fit perfectly, sacks are too big. Which makes having to pay for them in some shops a bit annoying but I can understand why they do it, a lot of people don't really need them.

keycamp-reveller

Izbizzle wrote: »

Might sound strange, but... When you get a home delivery from a supermarket, what do the drivers 'do' when you're emptying the crates? I live in a first floor flat, and I've only done my shopping online a few times, with different supermarkets. When I do, I get quite a lot, and the drivers bring the crates up and just sort of stand there while I empty them onto the hallway floor, bag by bag. Do they assume they need to help you 'put the stuff away' or are they meant to empty the crates for you or what? It's just a bit awkward piling it all onto the floor with them stood there watching. Kinda puts me off doing it online (probably just me though I am quite an awkward person )

You're lucky - Tesco refused to deliver my shopping to the first floor flat I lived in because the driver 'couldn't manage the steps'. Utter *** and I have never used Tesco since
However, before that they left the crates at the doorstep and I emptied them myself, bag by bag

jenagain

I just say to the delivery person that leaving the crates by the front door is fine as my kitchen is tiny and I prefer to sort it out in the hall first. Then unpack the first couple of crates while they get the rest. Truth is I'm a bit of a wimp and watch far too many crime programs on tv and the thought of having a stranger in my home terrifies me

When I was pregnant with DD and on crutches due to pelvis problems a Tesco delivery driver said he couldn't carry the crates up to my 1st floor flat for me and I'd have to do it myself! I could barely walk, let alone carry those massive crates up stairs! In the end he carried it up a few bags at a time, he made me feel so guilty. I emailed Tesco explaining that the fact I couldn't walk was the reason I wanted it delivered in the first place and didn't expect to be made to feel guilty for not carrying the shopping up by myself. They sent me a £10 voucher! Also had a couple of drivers moan that I didn't specify that there was no lift in our building.

I switched to Sainsburys for a few weeks but kept finding stuff missing from my shopping, I hadn't been charged for it as it wasn't on the receipt, but they never had a note explaining it was out of stock/unavailable etc - just deleted the items off my list! Only realised I wasn't going mad when I started printing off a copy of my basket before checkout and comparing that to what I had delivered. Customer Services basically said I hadn't added the things to the basket in the first place so I stopped using them!

We did have one Tesco driver just before Christmas who asked if my DH could give him a hand carrying it up as he'd hurt his back during his day job that day. He was so apologetic and obviously in pain so I gave him a cup of tea and he sat on the stairs while DH and I carried everything up. He was a really nice bloke and explained that he worked 12hr days in another job, then did 4hrs a night for Tesco so he could afford a holiday for his family every summer. I don't mind helping nice people, and he did say he wouldn't have asked if my DH wasn't home.

Malory

I don't shop online but I did for a while when I was living in a second floor flat. I held the front door of the building open while the driver brought all the crates in. As he was bringing the crates in, I took the bags out of the crates. Then I carried the bags up to the flat myself. I suppose if there were no carrier bags, I would carry up as much as I could at a time while things were still being unloaded. No different than I would do if I went to the shop myself. I would feel awkward just standing around uselessly while someone else carried my bags up to my flat for me. I am female, 5 feet tall, and weigh a little over 100 pounds, not big and burly.

Any

Malory wrote: »

I would feel awkward just standing around uselessly while someone else carried my bags up to my flat for me. I am female, 5 feet tall, and weigh a little over 100 pounds, not big and burly.

Noone from this thread stood there uselessly though, did they...
You are supposed to be unpacking and checking your shopping is correct and in date..

As it says on their website... "
If you are in any way dissatisfied with any of the goods that have been delivered, including unwanted substitutions, the driver will return those goods to the store and arrange for a refund to your payment card."

So obviously you are supposed to unpack while the driver is still there...

(though you can call cust serv afterwards as well)

Pitlanepiglet

Both Tesco and Sainsbury bring our shopping to the front door and I grab the bags out of the crates whilst they go back for more They have offered to bring it in but our hallway is usually full of shoes and bags so it's easier to unload it into the hall. I have said to Dad that if he's ever there alone when the order comes he should get them to bring it in and put it on the counters - he's partially disabled and can't bend.

I don't unpack the bags while the driver is there but I do check the delivery list to see if there are any obvious problems. Substitutions are always made clear by either Tesco or Sains.

When I used Tesco delivery before we moved no matter how many times I requested bags and no matter how many complaints I made they insisted on delivering without bags which meant emptying 6 weeks worth of shopping on the hall floor - it made me very cross!