Change broadband provider.

altin_2

Hi.
Anyone may know this....
I want to change my broadband provider...but I'm working from home at the moment and a long delay will affect my work.
How long for swapping?
Thanks.

Browntoa

normally at the same time if both use BT wholesale products , same engineer would do both jobs

more complicated if you have gone LLU

who are you with now ?? and move to who ?

altin_2

who are you with now ?? and move to who ?

Planning from talk-talk to o2.
Thanks for reply.

MoneySavingUser

probably both LLU - not sure how long it would take

don't go for th O2 non-LLU it is terrible

macman

altin wrote: »

who are you with now ?? and move to who ?

Planning from talk-talk to o2.
Thanks for reply.

You can't do that if you are already on a TT LLU service-you would have to take your line rental back to BT first on a free 'return to donor' (which requires 12m line rental contract), and then apply for O2 broadband-so that would involve a break in broadband service of around 10 days.
Are you on TT LLU or non LLU?

altin_2

Not really sure what this terms mean...
My exchange is here: http://www.samknows.com/broadband/exchange/LSSUN
Actually the O2 guys say I'll need to pay £4?(something) for changing the line.
Thanks for replies.

macman

Your exchange is LLU (Local Loop Unbundled) for both TT and O2.
Is your line LLU'd already by TT or not?
Dial 17070, if you get 'this circuit is defined as 012345' folowed by a series of numbered options (eg press 2 for BT quiet line test) then it's a BT line. No numbered options, it's LLU.
Then I suggest you recheck with 02 making them aware that you are on TT LLU service.
What message do you get when you put your number into the line checker on the O2 site?
Sounds like O2 simply intend to provision you with a new line-there is no transfer charge for migrating your broadband on the existing line, but LLU to LLU is not possible, at least not from TT to O2. You have to go back via BT first for line rental.
Did the line come originally from BT prior to TT?

ZacColbert

hey I'm also thinking of changing provider, I'm with Virgin but they've been doing "maintenance work" recently, and over the last few days my broadband connection has been frustratingly slow (anyone else experience this over weekend?) and so I'm wondering if anyone can recommend a good reliable service?

macman

Virgin Media or Virgin National? If you are on VM cable service then you don't have any other options at all until you have a working BT line I'm afraid.