'Return item' case on ebay

elektra

terra_ferma wrote: »

I

As a business seller it doesn't effect me in the slightest because I have a no-quibble return policy, and I also refund return postage if the items is faulty, or not as advertised. Probably that's why I've never heard of it before.

I'm an infrequent ebayer and just received item not as described.

Seller has offered return and refund but no mention of who pays return postage. presumably I will pay paypal fees on refund too.

What is the 'norm' on ebay or is everyone different ?

Crowqueen

terra_ferma wrote: »

It's the not the DSR bit that annoys me, is how this effects performance. Also this is a sneaky way of imposing DSR on non-business sellers.
I don't think it's fair to impose it on private sellers who sell a few bits and bobs on auction, as it's clearly not meant to cover this type of sales.

As a business seller it doesn't effect me in the slightest because I have a no-quibble return policy, and I also refund return postage if the items is faulty, or not as advertised. Probably that's why I've never heard of it before.

Why should a private seller have to accept returns if someone changes their mind?

To be honest with you, I do it myself as a private seller because it's simpler than having that argument with everyone who asks.

Amazon impose the DSRs on their private sellers, so it's far from being unusual in the marketplace as a whole.

Crowqueen

elektra wrote: »

I'm an infrequent ebayer and just received item not as described.

Seller has offered return and refund but no mention of who pays return postage. presumably I will pay paypal fees on refund too.

What is the 'norm' on ebay or is everyone different ?

No, when a transaction is refunded, you don't pay anything to receive it and Paypal credits the fees to the seller, so neither party loses out.

Crowqueen

porto_bello wrote: »

I really shudder when I read about situations like this and realise what a minefield selling on eBay is. Even if you, as a seller do everything right, there is an ever present danger of someone thowing a spanner in the works and leaving a neg if they don't get their way - just because they can, without any fear of a similar response.

I know from experience, not everyone on ebay is honest, but as an ebay 'hobbyist', I can afford the occasional neg. Congratulations to you small business sellers for hanging on in, in such uncertain times. Personally, I really wouldn't have the confidence to make that jump from paid employment.

Maybe this thread isn't the ideal place to write this comment, but for the small businesses who are making a success out of ebay, 'respect!'

No, you're right, this isn't the right place for this.

Seller offered policy, seller is ignoring buyer asking for a return under that policy, seller should honour policy. End of story.

OP is not asking for anything unusual here, just that a seller honours what they've put on the listing.

elektra

Crowqueen wrote: »

No, when a transaction is refunded, you don't pay anything to receive it and Paypal credits the fees to the seller, so neither party loses out.

Thanks, useful to know. But who pays the return postage ?

soolin

elektra wrote: »

Thanks, useful to know. But who pays the return postage ?

Unfortunately the buyer does, although a good seller will refund if item was not as described.There is no mechanism on ebay or paypal though to force a seller to pay return postage.

Crowqueen

elektra wrote: »

Thanks, useful to know. But who pays the return postage ?

It's up to the individual case. On definitely not-as-described cases, the seller should do so. On change of mind returns under the DSRs like this particular instance could well be, if the OP's seller is a business; they have to specify in their terms that they won't pay return costs, but are legally obligated to do so if that clause is missing from their terms or if their terms are otherwise not compliant with the law.

eBay and Paypal will not enforce this, although eBay have begun to offer prepaid returns labels if the buyer goes to them with an issue. eBay and Paypal, however, do not override the buyer's statutory rights simply by not being able to offer this. In theory, you could claim them from the seller using legal action, but this is impractical unless you are talking about a lot of money.

If this is a private sale, most people would say that if the item is damaged the seller should pay return postage, but they are not obliged to on a change of mind return if they even accept this.

It's more complicated than a "yes or no" answer but as far as eBay and Paypal are concerned they cannot enforce anything as they don't as yet have the right to take money from the seller in excess of what the buyer actually paid.

Fuzzy_Duck

I have won a case for an item not fitting, but it was SNAD. Basically I'd won a coat advertised as a size 12 and when I opened the package and held it up I could see instantly it was a plus size. Sure enough it looked ridiculous on my frame and after measuring it I found it was in fact between a size 16 and 18 (a poster here reckoned it was an American size where a US size 12 is indeed a UK size 16).

It cost me a fair bit posting it back as it was a heavy coat, but I'd paid a reasonable amount for it to be worth it. If I'd bought an item of clothing that was just a bit too small/big I'd put it down to experience. I always insist on measurements now, or stick to brands I know. It's a pain but if the item didn't cost too much, or you can resell it, there's probably not a great deal of point bothering.

The way I see it sizes vary too much for this kind of claim to be fair generally- I only put in a claim on this occasion because I bid a high amount and a coat three sizes bigger than stated is taking the pi$$ imo. To this day I don't believe the seller's claims that it was as described because 'my wife is a size 12 and it fits her'!

macfly

shopaholic11 wrote: »

Hi,

I want to return an item I bought that does not fit, as the seller's return policy stated returns would be accepted if the item didn't fit. I messaged the seller asking to return it but got no reply so opened a 'return item' case in ebay's resolution centre. The seller hasn't responded to that either yet, and I just wondered what happens if they don't respond? Will the case automatically close and after how long? And will I then be stuck with the item? The policy states the item must be returned within 7 days, but I opened the case the day after I received it.

Thanks

Is it only me who is baffled by posts like this?
You gave the seller one day to reply?
Then you ask if you will get stuck with it if they don't respond? What kind of resolution policy would that be? All sellers would ignore these disputes if that was the case. Is it likely?