We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Natwest Customer Care- Could Be Interesting....

Options
Hi all,

My husband has been delaing with Natwest at branch level for recovery of £418 in fee's which have been imposed over 2 weeks on our bank account. This has proved frustrating with Natwest only offering £266 of the £418, so we've told them where to go and to cough up the £418.

After some advice from a colleague, he telephoned their customer care team (NOT customer relations) who advised he can LEGALLY claim back all the UNLAWFUL charges imposed, in direct contradiction to their response letters to customers. The customer care team are now telling us to write to the branch & customer relations citing NATWEST internal rules, which state if a customer threatens small claims court action OR media publicity, a refund should be provided. The member of staff did let us quote their full name and extention number as a reference.

This is what we have done now and we await the response from the branch manager.

Might be interesting for any other Natwest customers....

DM
£2 Coin Savers Club (Christmas)- £86
£1 Jar (Christmas)- £29
Christmas Vouchers Saved: £145
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.