O2 sim cancelled ?

Rhino666

Hi

I've got a spare phone with an O2 PAYG sim.

Although it had a fair bit of credit left on it, not connecting to the network any more. This may be because it has not been used for a while and from memory the sims get canned if they are not used for six months. Can't believe I haven't used the phone in 6 months but could be correct.

Can anybody clarify this for me and confirm that there is nothing further I can do with the sim and the credit is lost.

Cheers

Jon_01

If you don't use it for 6 months it'll get disconnected. It maybe able to be reactivated if it's been less than a year (networks have different rules, I'm not sure what O2 are).

If it has been terminated then that's it, the numbers gone along with any credit, sorry.

tazdevil01985

Jon_01 wrote: »

If you don't use it for 6 months it'll get disconnected. It maybe able to be reactivated if it's been less than a year (networks have different rules, I'm not sure what O2 are).

If it has been terminated then that's it, the numbers gone along with any credit, sorry.

Not always correct I have reconnected terminated sims before, it needs to be probably less than a month after termination

Jon_01

Just shows you can't believe everything your told in training !

We were told that a disconnected acc could be reconnected, but once it had been terminated that that was it, game over.

Rhino666

Thanks for the replies - it turns out that the sim had been disconnected because there had been no topup for 999 days. Another rule to deal with.

O2 have a live chat facility and I was able to get the sim reconnected although got to top up by £10.

Techhead_2

That's strange it was supposed to have changed to 9999days from spring last year.