BT Openreach Insanity

byteninja

Anyone else having troubles with BT Openreach?

I ordered home phone and broadband with O2 back on December 17th. They initially gave me a engineer date of 21st January... which was ridiculous at it was. That sooner got pushed back to 24th January.

So, 5 long (and expensive) weeks of using mobile broadband roll-round (I work from home, I _need_ an internet connection)... and come 3-4pm when the engineer was due before 1pm, I get an e-mail from O2 saying there was a problem and my appointment would need to be rebooked.

So I phone up, and am told the engineer came but could not get access so the appointment would need to be rebooked.

I was in all day, and I work about 2.5m away from the entry phone to where I live. It didn't buzz all day and I can hear the buzz even if I'm in the bathroom.

To make it worse, BTs booking system was down and it took a further 2 days before I was contacted again with a rebooked appointment date...

... 3rd March!

I was flabbergasted. I was literally lost for words for a good 10 seconds before I become coherent enough to voice my dismay to the poor girl on the end of the phone.

I know this is not O2s fault - everyone has to go through BT Openreach.

But seriously, 3 months wait for phone and broadband?! I question whether the engineer even came, I never heard the buzzer which I know is working fine (and there is a caretaker at the building, always floating around and with his own buzzer number). O2 said BT won't do anything, because they always side with their engineers if the engineer made notes. It's pure and utter insanity!

I don't even know why an engineer has to come inside the building! There must be a list as long as my arm of people who have lived at this property, and the building is not new, it should just be a case of activating the line.

Does anyone have any suggestions? I'm a bit desperate as O2 say nothing can be done and I just have to wait. The lack of broadband is really beginning to impact on my work.