Existing o2 customer, upgraded - whoops!

Oakley2702

Hi there,

Been with o2 over 12 months with their phone and BB package, was paying £23.50 a month for both (that included the anytime calls package).

Was heavily impressed with the quality and service but then I got a phone call asking me to renew as my contract had run out (about 3 months ago iirc).

Went with the 'all rounder' package and less than a week in i'm already suffering from the new 'fair usage' policy.

Usual download speeds of 450kb/s are down to a rotten 10kb/s as I type.

I'm still in the 30 day cancellation period and am now seriously conisidering moving, but who to?

I've just read through a few differnet threads on here and BT seem to be able to offer something similar but i'm not 100% sure.

In conclusion, I'm looking for a BB package that will allow me to continue to game, download and browse without being 'capped' or 'throttled' with a phone package included (ideally including anytime calls) for less than £20, is this possible?

upgrades

Oakley2702 wrote: »

Hi there,

Been with o2 over 12 months with their phone and BB package, was paying £23.50 a month for both (that included the anytime calls package).

Was heavily impressed with the quality and service but then I got a phone call asking me to renew as my contract had run out (about 3 months ago iirc).

Went with the 'all rounder' package and less than a week in i'm already suffering from the new 'fair usage' policy.

Usual download speeds of 450kb/s are down to a rotten 10kb/s as I type.

I'm still in the 30 day cancellation period and am now seriously conisidering moving, but who to?

I've just read through a few differnet threads on here and BT seem to be able to offer something similar but i'm not 100% sure.

In conclusion, I'm looking for a BB package that will allow me to continue to game, download and browse without being 'capped' or 'throttled' with a phone package included (ideally including anytime calls) for less than £20, is this possible?

hi
i just cancelled O2 broadband and phone before it went live on 28th theres is some horror stories about the throttling like youve just described.

im in same boat

regards

safesound

I did exactly the same thing, renewed my contract and got put on the all rounder package. Its pants, it really is. I'm lucky to get 50kb/s out of it at 3am. I'll be looking for a new provider once the 12 months is up thats for sure.

jem16

Oakley2702 wrote: »

Was heavily impressed with the quality and service but then I got a phone call asking me to renew as my contract had run out (about 3 months ago iirc).

Why didn't you just stay with the package you had?

Oakley2702

jem16 wrote: »

Why didn't you just stay with the package you had?

Well I didn't realise how bad the capping would be, it was only until I noticed it myself and then looked on here that I discovered it.

Luckily I'm still in the 30-day period so I can cancel it. My girlfriend is on Orange and we had a bit of mail yesterday about their broadband and phone - it seems ok but what are they like as a provider?

Can anyone recommend any other options?

Thanks

kwikbreaks

Move to Be. Same network but no throttling.

jb66

kwikbreaks wrote: »

Move to Be. Same network but no throttling.

Easily the best ISP now (After Virgin media of course :beer:)

PNPSUKNET

ask to go back on the old package, your exchange may not have the capability for the new speed. Myn gives a max of 8mb

MoneySavingUser

it isn't do with capability - it is throttling (all o2 LLU is adsl2+ anyway IIRC)

jem16

PNPSUKNET wrote: »

ask to go back on the old package,

If you have been moved to the new packages there is no way back to the old package.