Itunes fraud

anne211981

I need to know if anyone else has had this problem in the last 24-48 hours with itunes.

They have taken out of my bank account in 16 speperate transactions £20.00 my bank states they did this ever 10 seconds from around 9.25. they got 16 b4 my card was stopped and then proceed and failed to take a further 11 £20.00. now this has earmarked on my account my card has been stopped ect but my bank cant get involved for 14 days by law. I have contact apple who say you cant call itunes you can only email them, but the manager i spoke to was very helpful and sent the email for me. I tunes i have 24 hrs to respond they havent so i have proceeded to send a further email today.

Have you or are you suffering the same problem with them. Need advice. I have the general knowledge that itunes will have to sort this out as it is fraudulant on their part. but OMG this is a company were supposed to trust with our card details. why are they allowing this to happen. :mad::mad::mad::mad::mad::mad:

karlie88

have you ordered from lush.co.uk in the past few months by any chance??

ambernora

I had that problem last summer. I cancelled my card and then got onto iTunes. iTunes are difficult to sort out though because the only contact you can have is through email. It took about a month but finally I got a refund and my iTunes account back up and running.

savemoney

Some else had similar problem last week on here

savemoney

£370 stolen through itunes, HSBC about as useful as a kick in the teeth
i Tunes fraud (1 2)

anne211981

no ive not used lush.co.uk ever.

jools61

Someone hacked into my daughter's I-Tunes account and used her credit in the account (from a giftcard) to download tracks. In fairness to I-Tunes, they replied fairly promptly and offered a full refund. The matter was sorted out quickly.

However the fact that someone could get into her account and do this has put her off using I-Tunes in future.

zzzLazyDaisy

Itunes really need to get a grip on this, people post about this sort of thing all the time.

I have my itunes account linked to a visa electron card. If I want to buy anything from itunes I just move some money across, the rest of the time the card has about £1 on it, so the hackers are not going to get very far with that.

Liam002

zzzLazyDaisy wrote: »

I have my itunes account linked to a visa electron card. If I want to buy anything from itunes I just move some money across, the rest of the time the card has about £1 on it, so the hackers are not going to get very far with that.

This is a good idea. The same happened to my wife last year, and she doesn't have an account. As a matter of fact we didn't even know what itunes was back then. It's actually the bank that refunded her.

midnightraven3

happened to me too
luckily my bank seem to be aware and phoned me immediately (well an automated text to phone them)
asked if had i authorised a transaction on itunes
i hadnt, so they stopped my card immediately & refunded the money

there was a lot of people who it happened to on the lush thread on the grabbit board
i have never shopped with lush, so that didnt affect me

i googled to see if this was a regular problem with Apple/itunes
and it is massive and well known

jayme1

it's being reported in the tech press now about itunes fraud to UK users

http://www.theregister.co.uk/2011/01/25/itunes_gifting_scam/
and
http://www.engadget.com/2011/02/05/itunes-gifting-grifter-cleaning-out-british-bank-accounts/

how do prevent yourself being apart of the fraud?
simply remove your debit/credit card from your itunes account
- go do it now before it's too late