Virgin rip off!!!

Maybeanotherday

The contract I'm on is: ??? Because virgin media cannot curently tell me what package it is? She says she cannot see the contract?

I still have outstanding:16mths on this contract!:(

I have one bill from last month for £168! This month they say I owe £103 this month but this isn't the final as I am still racking it up?

436minutes last month= £168!!!

Anyone know if there is a way to cap what you spend?
I still can't believe this!:eek:

Poppy9

How long have you been on the contract? Did you take it out in store or on-line and what do you think your contract is? You should have some paperwork.

Speak as I find, Virgin have been great. They upgraded me from £10 pm contract for 200 min/unlimited text to 800 mins/unlimited text and internet for the same £10 per month.

Mig1971

ive had an awfull expirience with virgin gottta £8.50 contract with them hardley used it some months they charged me £40!!! then at the end of the contract took me 3 months to cancel it and they threatened to make my credit report bad and thats not it the lg cookie i got broke several times

tazdevil01985

Virgin cant tell you what contract you are on is simply BS they can look at the products on your account. Sounds to me like you got the Tea Lady (or someone who seriously needs retraining) Would call them up and ask for a Manager. Also I wouldnt be paying the bill until they can offer some explainations to why your bill is so high. One explaination is out of bundle costs (either you have gone over your mins or called premium nos or 084......)

Exhortation

Using the words "rip off" in a heading and then ranting is always a good way to start proceedings on here...

JJ_Egan

Have you tried looking at your account on line . That should tell you what the account is and charges .
Like mine says >> Your current tariff: Our original Pay As You Go tariff also shows all charges to me .

https://www.virginmobile.com/vm/home.do



Huge vote for positive user experience from Virgin by me .

jje

Maybeanotherday

That was a joke too I don't have an online account AND they said I can have a copy of my bill for £2!:rotfl: as they don't send paper bills?

mrsr

skellett wrote: »

The contract I'm on is: ??? Because virgin media cannot curently tell me what package it is? She says she cannot see the contract?

I still have outstanding:16mths on this contract!:(

I have one bill from last month for £168! This month they say I owe £103 this month but this isn't the final as I am still racking it up?

436minutes last month= £168!!!

Anyone know if there is a way to cap what you spend?
I still can't believe this!:eek:

You may have one of the contracts that hasn't completed properly and needs to go to IT to fix, if this is the case you will have been charged for all your calls and will need a refund.Have you had large bills since taking it out.

Maybeanotherday

mrsr wrote: »

You may have one of the contracts that hasn't completed properly and needs to go to IT to fix, if this is the case you will have been charged for all your calls and will need a refund.Have you had large bills since taking it out.

This is what I argued with her on the phone, I said if you don't know what contract Im on how do you know what you are suppose to be charging???
She said she could see on the system that I had gone over my minutes? But still said she didnt know what contract I was on, tbh it was like she really couldn't be bothered either way!:mad:

mrsr

skellett wrote: »

This is what I argued with her on the phone, I said if you don't know what contract Im on how do you know what you are suppose to be charging???
She said she could see on the system that I had gone over my minutes? But still said she didnt know what contract I was on, tbh it was like she really couldn't be bothered either way!:mad:

From what your saying it sounds as through you have one of the contracts that have got stuck,it wont show in the allowances tab but it should be under the contract tab.all calls and texts etc will be charged ,if this is the prob then you will have to have a refund and free mins texts added till IT fix

Maybeanotherday

mrsr wrote: »

From what your saying it sounds as through you have one of the contracts that have got stuck,it wont show in the allowances tab but it should be under the contract tab.all calls and texts etc will be charged ,if this is the prob then you will have to have a refund and free mins texts added till IT fix

I've just sent an email as I've also tried to long on online and it's saying there is a glitch in the system???
What would you do next?