Mysurvey are they a con??

postie_bear · 25 January 2011 at 6:02PM

I recently joined ukmysurvey,

Things have been going great, have done loads of surveys, have had to email them a couple of times about missing points, surveys crashing etc.

Last week i was invited to a text survey worth £6, have started doing it, i tried to log in over the weekend and found the board was down due to maintanence,

I tried to log in yesterday and found my account is not recognised. I had £9 worth of points, I only needed a few more to get a £10 amazon voucher.

I am gutted, I have tried contacting them through their contact us page, I have tried to contact them via email but so far not a reply.

I do not know why i have been kicked off, all i know is i have spent time completing their surveys and now i am going to get nothing for it.

fluffnutter · 25 January 2011 at 7:35PM

I don't think they're a con, postie. Perhaps they're just having technical problems. Check out the link below. It mentions My Survey and might give you some other tips too.

http://www.moneymagpie.com/article/509/online-surveys/

PeteMc · 25 January 2011 at 7:55PM

If it's http://uk.mysurvey.com then it's not a con, I've had a couple of hundred pounds of Amazon vouchers off them over the years (they used to be TNS) and just cashed out for another at weekend which I received in half an hour from application.

Can't help on your predicament other than reassure you they are totally genuine.

postie_bear · 26 January 2011 at 5:20PM

this is the reply i have just received

Dear panel member,

Thank you for your message.

According to our database it seems that your account information does not conform to the general conditions of our panel. That’s why your account has been de-activated. We are sorry to inform you that it is impossible to reactivate it.

For more information about our general conditions, please read the FAQ of our site.

Kind regards,
Emma Morrison
Panel Manager
MySurvey UK

I have asked for claryfication but do not hold much hope. And yes i am begining to suspect it of being a scam.

altojack · 26 January 2011 at 5:28PM

Definately NOT a scam !! Mysurvey was Lightspeed and I have had loads of money cashed out through them.
I would contact Emma and ask for a full explanation as to why you have been taken off the panel.

mr_crowe · 27 January 2011 at 3:34PM

I'd agree they are fully legit. Completed a few surveys with them after registering early last year. I did the surveys very infrequently and only had a couple of quids worth of points in my account. After about 2 months of inactivity on my part I checked the email address I used for them and found a month old message telling me I'd won £75 in their quarterly prize draw and asking for me to respond. I got in touch thinking I was probably too late to claim it but there were no probs and they sent me a cheque straight out.

As I only complete their surveys very rarely I'm just about to cash in my first tenners worth of points after a year on the site. Obviously luck has been a major factor for me but I cant stress enough how good my experience with them has been.

postie_bear · 27 January 2011 at 6:58PM

Just received the following

Dear Panellist,

Thank you for your email.

Upon reviewing your account, our system detected a minor technical error
with it, so it was no longer fully active.

I have now re-activated your account. We apologize for the inconvenience
caused.

I have just logged in and still have the same number of points, as i was in the middle of a text survey, that stopped replying to me (hence how i became alerted in the first instance) will they still honour the £6 worth of points? As it was their technical problem that caused my account to be deleted.

PB

geordiegirl1968 · 18 February 2011 at 3:30PM

postie-bear They have deactivated my account without ever telling me, and upon enquiring I had the same response about their general terms and conditions. I just really hated their accusing tone. I am one of those stupid people who do not even lie on surveys.

SillyTurkey · 31 May 2011 at 2:32PM

I have just received this message from Emma Morrison at MySurvey. I had not received surveys for about 3 weeks so asked them if there was problem:

"Our system recognised a problem with your account and for this reason it is no longer active. I am afraid your data is not in line with our panel membership terms and conditions. We cannot re-activate your account but you can still redeem your points from the website, although you will not be invited to take part on our surveys."

I am absolutely flabbergasted as I have been a member since 2006 and I cannot think what it is I have done to upset them.

No explanation received.

Makeandsave · 31 May 2011 at 2:37PM

I got the above been with them YEARS, Site is a con in my opinion.

vyle · 31 May 2011 at 2:38PM

Recently, they've gone down the proverbial. I tend to do Vivatic, opinionworld, valued opinions and toluna these days - toluna are a bit rubbish, but the other three tend to pay out very quickly.