Orange said dont pay the bill!

GhostHunter_3

Hi

I have been on the 'phone today to Orange mobile. Appologies for the long post :eek:

Firstly a little rant about how stupid their automated systems are: It asks me to push 1 for a mobile user, so I did, it then asks me to input my ORANGE mobile number to make it easier for them to find my details so I did and their systems then say they didnt recognise the number and asked me to try again (no option to go through to a person) so I did and again so I did and again so I did!!!

Finally it goes through the list of options to which department I wanted so I sellected billing enquiries, again it asks me to input my Orange mobile number (yes youve guessed it) so I did and their systems then say they didnt recognise the number and asked me to try again (no option to go through to a person) so I did and again so I did and again so I did!!!

At this point the system says "sorry for the confusion, please hold and I will transfer you to one of our operators". Five minutes later I get to speak to a person and when they ask me for my mobile number they get very confused as their computers dont recognise it. I then get asked am I sure I am with Orange? :mad:

I answered yes I was with orange but my number has now been transferred over to a different network (Tesco). So he asked me to confirm my address instead and then said he had my account details infront of him!


:huh:


ANYWAY

My mobile was disconected on 20th October. My number was ported to Tesco mobile the same day. My bill from Orange is from 17th October - 16th November for £89.15p! No previous bill has been above £45.

I previously paid Orange by Direct Debit £45.43 on 9th October.
My bill shows I have paid £17.02 for unblocking fee which is correct.

My service bill charges are paid in advance I have been told by them. Meaning that the £45.34 paid on 9th October should cover the remainder of October to the termination date of 20th October??

So from what I figure I have been overcharged £25. Calls, £6.80 texts and £5 care insurance totalling £37.33 taking this from the bill of £89.15 would leave me with £51.82 (showing the difference of £17.82 for the unblocking fee).

I questioned Orange twice about this today (having to go through the same rigmarole with their stupid automated service twice) and on the first occasion I had a man who seemed to be praising me for the amount of texts I clocked up each day "at 10p a pop" he kept saying so I said well many of them are included in my spend and I have an extra bundle as well. He said that half the ones were not included in my spend as I had gone over my limit. With my statement infront of me I could see clealy it showed no charge!

The second time I rang I spoke to a woman who told me I have to pay the bill in full then any refund would be reimbursed when my final bill was issued. I said that was silly and told her I simply coul not afford to pay the bill and wait for a refund! I said I ws happy to pay Orange what I owed them (if anything) but couldnt afford to pay more in the hope I would get it back eventually!

I was then told not to bother paying the bill at all and to ignore the reminder! I repeated what I was told and asked her to confirm to me she had told me not to pay and ignore the reminder and any further reminders and she said yes thats correct! :j

I asked for her name and position which she gave to me and spelt it out as it was an unusual name.

Do I go by her advice or phone again or pay up and wait for a refund??




AGAIN APPOLOGIES FOR THE LONG POST

thanks for listening!

:T

Heddwen

joey3

if u did not get confirmation by SMS or email or post... then u r sc..w..ed!

do u really think she'll make a note on ye a/c or that she really gave u her real name/details etc....

gawd!!

a cynical Joey:o

Derek_Duval

I'd be careful, paying a bill late can result in a negative strike on your credit rating.

steve1221_2

I've pm'd you

GhostHunter_3

Hi Steve

I have PMd you back!

Thanks

Heddwen

GhostHunter_3

joey3 wrote:

if u did not get confirmation by SMS or email or post... then u r sc..w..ed!

do u really think she'll make a note on ye a/c or that she really gave u her real name/details etc....

gawd!!

a cynical Joey:o

If I did not get what confirmed by SMS, email or post?

Sorry im a bit confused.

Thanks

Heddwen

reehsetin

orange often tell people to pay the bill and later be refunded, your not the only 1
i only hear when people complain so no idea how often it is paid back