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Advice needed - i think i may be in trouble here
Comments
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Whether or not the seller was intending to mislead the listing breaks ebays listing policies in at least three ways:
1.It is misleading. Ebay say "You can't include conflicting or misleading product information in a listing"
2. It describes more then the item for sale. Ebays rule is "Describe only the item you're selling in the listing and the terms of the sale" so if two items are for sale then the buyer should get two items otherwise if only one item is for sale the listing shouldn't refer to 2.
3.The listing is advertising a sale outside of ebay. The seller wants buyers to contact them for the other laptop.
Because of this the buyer should have enough to cause the seller problems and get ebay to cancel the auction and remove the listing. If it were me I would contact the seller first asking for a cancellation and refund based on the fact the auction broke ebay's rules in several ways and then contact ebay and paypal if the seller wouldn't cooperate.
Sadly it looks as if fleabay are doing their usual chocolate teapot thing:well iv called ebay (30 min call in total!)
they had a look and agreed it was misleading - they have told me to sit tight and see if 2 turn up, if they dont i can file a SNAD and win
- thay also
may be a bit longwinded but looks like it will get sorted in the end
thank you for your help folks!There are two types of people in the world: Those that can extrapolate information.0 -
just an update
recieved a full refund last night
thanks everyone for your help0 -
just an update
recieved a full refund last night
thanks everyone for your help
Well done, that is probably the best result as it saves you the bother of refusing to accept the item and it saves the seller postage fees.
Hopefully the seller will learn from his mistake and sell them seperately next time.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
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Good to hear you had a resolution, Danny. Sorry about being abrupt."Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4
Am now Crowqueen, MRes (Law) - on to the PhD!0
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