PLEASE HELP Regarding immersion heater and electricity

JAN.1026

G_M wrote: »

Bankrupted is right that there should be a boiler somewhere heating the water that is stored by the SysteMate. In addition

Your SysteMate 2000 is fitted with Gledhill’s unique ‘SWITCH’ emergency electrical back-up system. You have an instant fail safe should your boiler cease to operate. The ‘SWITCH’ system will be clearly displayed on the front of your Thermal Store Appliance.

This is what caused the high electricity bill - the boiler was on AND the 'SWITCH' was on.

Of course this asumes the Systemate 2000 is similar to the SystemateSP. I cannot find any reference to the SP on Gledhill's website or on the internet.

It might be worth phoning Gledhill to ask if the SP is different, and if they have a user manual.

Care should be taken when your SysteMate 2000 is operating under ‘SWITCH’ conditions as the hot water temperature will be higher than in its normal operating condition.

Oh......! ok! I will give them a call!

and yes! as i said there is a switch for the boiler and a timer panel as well¬ the one that i have been told is for an immersion boiler is the one which i can't see where the wire connected to as it goes into the walL, so i think that is the 'SWITCH' that you are talking about ?

blackshirtuk

Bankrupt, please remember the op is from hong kong and may be referring to "the boiler" when in actual fact it is a hot water tank.

blackshirtuk

Perhaps a picture of "the boiler" may help Jan?

Incyder

blackshirtuk wrote: »

Bankrupt, please remember the op is from hong kong and may be referring to "the boiler" when in actual fact it is a hot water tank.

Good point, a long while ago wasn't it established here that the gas boiler is in another part of the block of flats but not in Jans premises ?

JAN.1026

blackshirtuk wrote: »

Bankrupt, please remember the op is from hong kong and may be referring to "the boiler" when in actual fact it is a hot water tank.

Incyder wrote: »

Good point, a long while ago wasn't it established here that the gas boiler is in another part of the block of flats but not in Jans premises ?

OH!!! Sorry!! just realise how stupid I am!!! so the thing in my flat is not actually a boiler!! so mine is just a ?tank with immersion boiler? (have i understood it correctly?)

right! so since the very first day i move in , I have been paying nothing for the boiler?

G_M

JAN.1026 wrote: »

Oh......! ok! I will give them a call!

and yes! as i said there is a switch for the boiler and a timer panel as well¬ the one that i have been told is for an immersion boiler is the one which i can't see where the wire connected to as it goes into the walL, so i think that is the 'SWITCH' that you are talking about ?

Jan - there is language mis-communication. When you say "there is a switch for the boiler and a timer panel as well" do you mean the SysteMateSP ? Because this is NOT a boiler so you are confusing us all!

If you look at the pictures in the user guide I linked to, you will see that the SystMateSP is a 'thermal store' (water tank to store hot water).

There should be a 'boiler' to heat the water somewhere else, but you have already told us it is not in your flat and you don't know where.

The 'Switch' on the SysteMate is a back-up heater (similar to an immersion heater in the water tank, but not identical).

In normal use, the water is heated by the boiler (though we do not know where it is, or what type it is) and stored in the SysteMate.

If the boiler breaks, then and only then do you use the switch for back up.

_bankrupted

http://www.systemate-repairs.co.uk/

What IS a SysteMate?:

The Gledhill SysteMate is a thermal store, in other words a tank full of water heated by an ordinary central heating boiler. The water never changes. It is used purely to store heat energy from the boiler. The stored hot water is pumped around the radiators to heat the house, and is used to heat domestic tap water before it arrives at the hot taps. This allows hot water to taps and showers at full mains pressure for high performance showering and faster bath filling.


As I have said earlier there is a standard gas/Oil boiler in the building somewhere. And it's not working like it used to!! Jan is also not paying for this gas/oil and hence why he thinks his heating/hot water is electric only.

blackshirtuk

G_M wrote: »

There should be a 'boiler' to heat the water somewhere else, but you have already told us it is not in your flat and you don't know where.
.

I must say i find it a bit odd for a block of flats to have a central boiler for both hot water and heating

G_M

blackshirtuk wrote: »

I must say i find it a bit odd for a block of flats to have a central boiler for both hot water and heating

Yes, but this is what Jan has told us. Unless someone goes round and looks we have to go on what we are told. Unfortunately!

edit: Is there a way of posting photos on threads? A photo or 2 from Jan would help! Or posting the question on DIYNOT with photos for experienced plumbers to comment (plus a link from here)

blackshirtuk

blackshirtuk wrote: »

I must say i find it a bit odd for a block of flats to have a central boiler for both hot water and heating

if that is the case why not knock on a neiggbours' door and ask if they too are having problems with hot water?

This "central boiler" only services heating coils in thermal stores in all the flats......hmmm