Dell Studio 15 Laptop wont read DVD anymore

DaveG247

As the title suggests for some reason my Dell laptop seems to refuse to recognise DVD's, CD's work fine but when I insert a DVD nothing happens, when I go into my computer it list the drive DVD RW (E:) but that's it any ideas? Have to be honest and say its probably a month since I've played a DVD, I'm using Vista.

Thanks

davb

Have you tried different DVD's, especially pre-recorded ones such as films, rather than home recorded ones.

DaveG247

davb wrote: »

Have you tried different DVD's, especially pre-recorded ones such as films, rather than home recorded ones.

Yeah, thats what I thought as I was trying a few home recorded disks that I'd found and didn't know what was on them. Tried four prerecorded one still no luck, they work fine in my dvd player.

Phantom_Flan_Flinger

My son also has a Studio 15. He's now on his 3rd optical drive, the previous 2 failing with your exact symptoms.

fiddiwebb

Tricky one, it could be lots of reasons from a software (corrupt drivers) or hardware problem ( dvd laser is kapput) and anything in between.

Have you had any virus/malware problems previously and did you run something like Combofix after the last time you used your dvd player?

DaveG247

Phantom_Flan_Flinger wrote: »

My son also has a Studio 15. He's now on his 3rd optical drive, the previous 2 failing with your exact symptoms.

That doesn't sound good and I bet my 2 year warranties run out

fiddiwebb wrote: »

Tricky one, it could be lots of reasons from a software (corrupt drivers) or hardware problem ( dvd laser is kapput) and anything in between.

Have you had any virus/malware problems previously and did you run something like Combofix after the last time you used your dvd player?

Have run Combofix but not for about 6 months dvd worked since then

Phantom_Flan_Flinger

DaveG247 wrote: »

That doesn't sound good and I bet my 2 year warranties run out

The first time I spoke with Dell support they got me to run the Dell Diagnostic test. Unfortunately it took quite a while as it ran through a lot of tests until it eventually failed doing a test on the optical drive.

The second time around I ran the test myself and when I phoned up, I told them I'd already ran the test and I gave them the error code that's produced when the test fails.

I presume the drive itself is the one where you just push the DVD into the side of the machine and it grabs it and pulls it in?

fiddiwebb

DaveG247 wrote: »

That doesn't sound good and I bet my 2 year warranties run out



Have run Combofix but not for about 6 months dvd worked since then

Okay, if its worked since you used Combofix you can discount that.
Combofix will stop autoplay/run.

closed

Anything installed since it last worked? itunes/media players?

DaveG247

Phantom_Flan_Flinger wrote: »

The first time I spoke with Dell support they got me to run the Dell Diagnostic test. Unfortunately it took quite a while as it ran through a lot of tests until it eventually failed doing a test on the optical drive.

The second time around I ran the test myself and when I phoned up, I told them I'd already ran the test and I gave them the error code that's produced when the test fails.

I presume the drive itself is the one where you just push the DVD into the side of the machine and it grabs it and pulls it in?

yeah that's the drive, I will run the test when I get home and see what it brings up, cheers

Hammyman

Eject drive. Get a cotton bud or dry tissue and clean the lense.