Virginmedia 50Mb upgrade cancellation

rossiboy001

I currently have 10mb and have an engineer booked for 27/1/2011 to upgrade to 50mb with the superhub.I have been on 10mb for 18 months we just have outgrown it and the fair usuage policy often leaves us struggling with only 2-3Mb,Dont mind paying extra as me there a three of us regularly on comps at any one time,However i see lots of alarming stories about unreliability accross the forums regarding the 50mb and the superhub,not to mention the threat of restricting via fair use policys in the future as 50mb becomes more popular,Therefore have i got a period I can cancell before and after instalation if i find the service Is poor and not worth the upgrade? secondly can i revert back to me old contract conditions as i can cancell any time my 10Mb,If its not upto scratch iv since aware that sky offer a good deal 20mb with phone truly unlimited for approx £20 withy would still be a doubling from our exhisting 10mb sound the best deal out there if the said 20Mb is realistic to achive near 20Mb on sky"s system and not fibre optic virgin,Any help guys please,thanx

dollydiva

Your right in thinking that your telephone line may not support anywhere near 20 mb...in fact, unless you are very near to your Exchange, you won't. Best thing to do is go on Sky's website, pop in your tel no and see what they say your eals (estimated access line speed) is. There are other sites that will do this for you.

I have both sky and 50mb bb in my home; the virgin is for my son who is a gamer. You can only achieve anywhere near the 50mb if you put the ethernet directly into the modem, as the maximum you can achieve via the router is around 24/26mb via Ethernet. It's an n router, but tbh, the wireless is not that great.

Dunno about the cooling off period with virgin, but sky do a 28 days satisfaction guarantee after you've been connected, if don't like it, you pay for how long you've had it and that's it

Dd

kwikbreaks

Yeah the Superhub is the pits - all I can get is ...



I can't wait for my contract to complete so I can get back to about 10Mbps at 3:00am and 2Mbps in peak times on typical ADSL.

rossiboy001

Thanx thats what was thinking,those speeds are unrealistic from sky so i can see why its not neccessery to traffic manage if on average your only gettin 3-4Mb on a 20Mb cause by system default its all ready doing it.Regards to virgin i have trolled through all the small print,Where all virgins important stuff is hidden and buried and cant find anything relating to my issue,calling will be a waist of time as its just a SE asian call centre unless you stay with the script formula they get a bit lost.even the virgin shop is not sure as all they are is a glorified contact point,the staff cant do anything more than me by getting on the phone to the same asian call centre,Looks like it just be a leap of faith!

kwikbreaks

Sky LLU is good ADSL but obviously dependent on the phone line and VM isn't perfect by any means. 50Mbps cable will knock spots off any 20Mbps ADSL though.

rossiboy001

Lol funny,Hopefully yr right,Forums suggest though that the service is the pits,but then again people who post on these will always be the ones with issues rather than endorsments whilst hundreds of thousands with good service wont have the need to appear on these places,so i do to a degree take it with a pinch of salt,my issue is if im one of the unfortunate ones i can get out of it if i weigh up the extra 15 quid a month would be better spent else were,im sure i will see an improvement but to what degree shelling out 75% more in subscription.BTW iv tried that speed checker and it gives me mixed results sometimes i get over 120Mbs download which is exellent for a 10Mb service lol,others give me a more realistic 6-7 Mb result.Think i will go along with the upgrade for now and cross me fingers that mines as good as yours,Cheers

banger9365

looks like i an on virgins slow conection again today




roll on when it can go back to adsl and proper speeds


i think you get 30days to change your mind or a month ,and after that you can downgrade at any time but will have to run the contracted out to leave or pay a big bill ,
the traffic management on 50mbs is only if you upload more than about 6GB at peek times ,you can still download the full net if you want
(i did over 230gb last month and i do not download a lot,and used just over 8gb on uploads for the month and they say over 6gb upload a day in peek to be limited and get more upload speed than i do now )

"Customers with Broadband size: XXL (50Mb) – your downstream usage excluding file sharing traffic (see below) remains unaffected and we'll soon be increasing your upload speeds from 1.5Mb to 5Mb. However during peak times we'll need to slow you back to 1.75Mb if your upload usage is particularly high."

file sharing ,they will slow down
http://shop.virginmedia.com/help/traffic-management.html
but thiers a way round that one (SSL)

and the new speeds
http://shop.virginmedia.com/help/traffic-management/traffic-management-faster-uploads.html

so it still better than any adsl out there

i am on the old 50mbs,so no upload limit yet but its coming in august for me,by then i be on 100mbs back to no limits,
to have no limits you have to pay for it

dojoman

I have been on the 50meg service for a couple of months and have found it to be great.

Rev

TBH, If I were you I'd cancel for now. I had no issues at all and always got around 50meg till a few months back. Here's my speed test now



Thats a good day, it can get as low as 2meg. Fix date is feb 10th, but before that it was Jan 20th. If you look at the virgin support forums there's pages of 50meg users with slow connections.

Mithent

dollydiva wrote: »

I have both sky and 50mb bb in my home; the virgin is for my son who is a gamer. You can only achieve anywhere near the 50mb if you put the ethernet directly into the modem, as the maximum you can achieve via the router is around 24/26mb via Ethernet. It's an n router, but tbh, the wireless is not that great.

Surprised that 50Mbps isn't enough for everyone! Don't see why you should only be getting ~25Mbps though, especially via Ethernet; I have a Virgin Media-supplied D-Link N router and can reliably get 50Mbps even over N WiFi, let alone over Ethernet (which should be able to manage near-100Mbps theoretically). Something wrong with the router?