Now I remember why I left Vodafone ...

caffinebassman

So just before xmas I treated myself to a GalaxyTab and decided (against my gut feeling) to take the £10 p/m 1GB 30 day Vodafone sim package too.

First bill has come in and surprise, surprise it's incorrect. I've used in the region 16MB according to my bill ... i.e. I've been mainly using my wifi at home... and yet I was charged £4.99 on top of the £10 for data usage !!!

Now, to be fair I called up about it and the CS rep said they would refund the charges and look into why I am being charged - it was totally ordinary web surfing and nothing remotely close to 1GB

So I check in the Vodafone online system tonight and see that I am still being charged for data use.... and not only that, even though some of the charges were refunded they were all refunded (ok only 80 odd pence but still it's the principle)...

Seriously - I think I may just cancel it and never go back to Vodafone again ... the word shoddy comes to mind. Really dissappointed.

Curly

the word Bitter !!

lol calm down give them a chance lol ya mad man

caffinebassman

LOL ta for the comment. And fair enough I should treat it as a whole new exchange and try not to let past experience cloud my feelings.

I just long for an honest company who says this is what we're selling, this is the price and who stick to their word/agreement.

I guess we'll see what happens on the next bill - but if it isn't sorted out and I have to call again it'll be to cancel it ... I do not need the stress.

Vodafone

Hi Caffinebassman,

I am disappointed to hear you had had these issues. So that I can take a look into your account, can you send an email to us here with WRT135 in the subject. I would like to get this resolved for you.

Thanks,

Heidi
Web Relations Team
Vodafone UK

caffinebassman

Heidi

The problem was eventually sorted out by the call centre staff (and more or less refunded correctly). A month later I cancelled the data contract since I was not making enough use of it to justify the cost.

Thanks

Vodafone

Hi caffinebassman,

Thanks for keeping me updated. I am glad to hear that this was resolved for you.

Best wishes,

Heidi
Web Relations Team
Vodafone UK