T Mobile contract, but signal is terrible

masonsuk

I purchased a Sony Ericsson Walkman phone on T Mobile contract from the T Mobile shop. I have the FlexT tariff and I basically pay £30 per month for £90 worth of credit. However, I managed to get 25% discount so actually play £24 (and then I pay £6 per month insurance).

I have had this contract for around 6 months, and it is an 18 month contract. I receive absolutely terrible signal where I live, which is just outside of Bournemouth. I can hardly use the phone at home, which obv is where I am alot! I have put up with it until now, but thinking I have another year like this is ridiculous.

Could anyone let me know what I can do about this? Any advice greatfully received...

Ginnser

SNAP !!

I am in exactly the same position, exactly!!

Rubbish signal outside Belfast, its driving me around the bend and on the Flex 18 month contract

Any ideas on getting out of it?

reehsetin

signal isnt a contractual obligation of the networks as far as i am aware and they will be very unwilling to let you out of the contract, unless you buy yourself out of the contract which will be our £24 x 12months
your best bet is to plead to get your contract down to the minimum tariff then pay of the contract or keep it

billsavings

You can reduce it to the min amount £20 a month after 6 months. For incoming calls you could divert to landline whilst at home.

tobyjug

I had this problem with BT mobile when they had the network covered by T-mobile. They said I should have cancelled within the first 2 week cooling off period, "that is what it is there for "and did absolutely nothing to help me.I reduced the monthly fee to the lowest rate and paid the contract off. I just got out a new contract with Orange got a basic phone with good cashback and balanced it that way but it did mean spending out in the first few months. It was worth it but an expensive problem. I had no problems with cash back from onestopphoneshop too so was lucky.

masonsuk

Cheers for your advice guys.

I have put your suggestion into action billsavings so thanks for that. Only problem is that obv I can't make calls. It's better than things were though, so thanks again, but if anyone knows of anything else I can do, it would be greatly received.

A friend told me you can cancel a contract with 4 months written notice. Any truth in this?

zenmaster

I'm in Poole (Parkstone) and roamed a fair amount of Bournemouth/Christchurch and have had no real problem with signal.

Maybe your phone's not working properly.

MoneySavingSpender

Ginnser masonsuk I'd recommend you both take up 1 of the many 12month free rental contracts, so long as you don't mind being disiciplined with sending back bills (setting up multiple reminders etc).
You can forward your bad signal network phone to the new one with better signal coverage.

I highly recommend people make use of:
http://www.sitefinder.radio.gov.uk/frame_map.htm
That database when choosing a mobile network provider, entering postcodes/areas you use your phone most (work, home, commuting routes) to figure that out.

barjam_2

i could never have t-mobile in my house as you have to go outside to get signal yet my neighbour 2 doors away has no problem whatsoever just goes to show even putting in your postcode to check for signal isnt accurate when there is a difference between 2 houses

MoneySavingSpender

barjam is it phone related? or different house design? have you found the tmob mast direction?

sitefinder is not perfect, but it helps.