Carphone warehouse won't repair my phone

gjchester

papichan wrote: »

"You may not have got it wet but a lot of people who say that use the phone in the rain, have it in a jacket pocket when raining, and it could be tripped by condensation."
Thanks but isn't that everyday usage? how could one not have it in a jacket pocket when raining at some point in time? That phones sensor is so near to the edge of a case that it isn't tightly sealed at all it seems unfair what has happened to me. Thanks for your reply, I can see many weeks of hassling HTC are ahead....

I know this isn't what you want to hear but how sealed or not is part of the issue, the problem is people don't treat phones as say a they would a £400 laptop.

Phones get thrown in bags and pockets with keys and coins, brought out and used in all weathers. People think nothing of pulling a phone out in the rain to read a text or taking it from the cold outdoors to a warm room and answering it without regard for condensation damage.

Phones can't be sealed if they did the sound would not get from the speaker or to the microphone. If people DID take care then water damage sensors would not have been needed, unfortunalty (like how the excess on insurance on iphones has gone up in another thread) many people before have tried it on and manufacturers have got wise to them and started putting in precautions.

Usually there will be a set of stickers some you can see some you can't, You may want to ask which ones had gone before starting to take it further. If the internal ones are tripped then you'll have littlew room to manoever, if it's jsut the ones near the edge you may have a case that it's just one or two over sensative stickers.

Guys_Dad

The problem with the water damage indicator is that you need to check and record if it has gone pink before you send it back. ( That is for the ones that are visible to you. )

If you don't then you can't prove that it was someone in the workshop reducing their workload which I believe has happened to a friend of mine.

In addition, not fixing a phone because of "water damage" seems to be an excuse peddled even where the damage is physically down to something like a broken charging point.

Exhortation

Looking on Google, there seem to be places where a person might be able to buy replacement water damage indicators. Not that I'm suggesting that anyone should stoop so low...

papichan

@gjchester "the problem is people don't treat phones as say a they would a £400 laptop."
And nor should they be expected to. Under what circumstances would one use a laptop outside when it is raining? The function and portability of phones is what exposes then to, in my view, normal everyday environmental factors, rain, steam, hot/cold etc. I agree they need to know if you have dropped it in water and are trying it on but there has to be a better way than a sticker (as that is all it is) that turns pink at the slightest exposure to any moisture (which is right next to the edge of the casing)? Why not in the centre? Anyway, I am annoyed as, completely expectedly, carphone repair centre took one look at the slightly pink sticker and wrote it off. Ironically, I have taken it home, about to consign it to the dustbin and have plugged it in and the charge indicator LED has come on, which wasn't happening before! Fingers crossed it comes on but I am sure the fault will occur again which is definitley a manafacturing issue and nothing to do with water damage but because the sticker is slightly pink I have no consumer rights at all if the fault occurs again. Such is life I guess, thanks to everyone for their helpful input. X

papichan

Oh, not that I am in anyway advocating anykind of fraudulent insurance claim, but if I were to get the phone insured could I cover if it were lost or stolen (if the need arose) in 6 months or so? Or do companies only cover new items fresh out of a box? any ideas...