where does she stand?

angelcake

Hi, My friend has just become a victim of harrassing phone calls so she has had to change her phone number, she was on broadband paying a monthly fee (Contractual) anyway her internet provider has now told her she has to pay a 'moving home' fee to get reconnected! I think this is not fair as its not her fault she had to change her number and was wondering whether anyone else knows anything about this?

mhendo

Its a standard thing; a change of phone number means the ADSL has to be activated again. Ideally, BT should point out the ADSL & "extra" services on the line will be disconnected - tends to be they don't. Activation charges for ADSL are quite normal, unless taking out a new contract. If they don't want to pay their existing ISP the £47, the go for another ISP. They could sign-up to Freeola for 3 months (free activation), and then migrate back to the original ISP (or a better one).


The only person your friend could get to pay for the charges involved, is the person(s) making the harrassing calls - eg through a court claim. Not likely to achieve that though.

angelcake

yeah thought so, you think they would give these people leeway though don't ya! Its not their fault!

mhendo

On the same token, its not the company's fault either - they're there to make a profit

normanmark

a simple renumber does not disconnect the internet (from a wholesale pov), the service will still be current on the physical line.

smintfm

normanmark wrote:

a simple renumber does not disconnect the internet (from a wholesale pov), the service will still be current on the physical line.

you took the words out of my mouth