o2 on carphone warehouse changing option - what should i do?

pinkie_pie

I took out a 24m contract with CPW/O2 around 14/15 months ago.

A few months later, I lost the phone and claimed on the insurance, which I ended up putting a complaint in about as they replaced the phone with a different model of the same phone, which wasn't one I'd have ever chosen, and had no choice over this. I chased this complaint up as well, but it went entirely ignored.

A friend gave me their old iphone and I phoned CPW and O2, and worked out an affordable plan. By taking out the £20 o2 sim only plan, and dropping my cpw tariff a few times (as I wouldn't be using that sim) it would work out the same as I was paying. So this is what I did, and I dropped the CPW by 5 the first month, and then over christmas I forgot to do it again, and now they've told me I can't lower the tariff anymore, despite the fact they originally told me I could drop it either two or three times (I actually can't remember which, it was at least two.)

What can i do? Is there anything I can do? After this I definitely wouldn't use cpw again, and to be honest it's a shame as I've been with them without problems for a number of years.

tazdevil01985

snowedunderitall wrote: »

I took out a 24m contract with CPW/O2 around 14/15 months ago.

A few months later, I lost the phone and claimed on the insurance, which I ended up putting a complaint in about as they replaced the phone with a different model of the same phone, which wasn't one I'd have ever chosen, and had no choice over this. I chased this complaint up as well, but it went entirely ignored.

A friend gave me their old iphone and I phoned CPW and O2, and worked out an affordable plan. By taking out the £20 o2 sim only plan, and dropping my cpw tariff a few times (as I wouldn't be using that sim) it would work out the same as I was paying. So this is what I did, and I dropped the CPW by 5 the first month, and then over christmas I forgot to do it again, and now they've told me I can't lower the tariff anymore, despite the fact they originally told me I could drop it either two or three times (I actually can't remember which, it was at least two.)

What can i do? Is there anything I can do? After this I definitely wouldn't use cpw again, and to be honest it's a shame as I've been with them without problems for a number of years.

Hopefully the call was recorded and you can ask to hear it back !

BRSurvivor

I think O2 have recently changed their standard T&Cs to only allow you to move down 1 'step' (£5) during a contact, whereas before you could move down a step a month after 9 months of a contract. Have a look at the customer forums on O2's site.