Virgin Media have completely ripped me off! Please help.

dmg24

The question still remains why you would think that the calls to your mobile would be free?

emd1987

RadoJo wrote: »

I suppose it comes down to the details of your original phone call - if this was before Christmas it's unlikely that they will still have the tapes, but it's worth asking (they can charge you for this btw).

Did you call to ask what kind of diversion service they offer, or how much it would cost, or did you just tell them you wanted to divert your phone? I only ask because if you said something like 'I've read about your divert service and I want to use it' then the operator could be forgiven for thinking you had an understanding of the terms of the service - did they ever refer you to their website or similar for more information?

I said to them, "Is there a service you offer that can divert my home phone calls to my mobile?" it was literally that.

emd1987

dmg24 wrote: »

The question still remains why you would think that the calls to your mobile would be free?

I didn't, I assumed one person would pay for them and not both of us. And clearly I'm not familiar with this service which is why I'd never used it before so I had no idea about the product which is why I'm in this mess.

tomwakefield

emd1987 wrote: »

I didn't, I assumed one person would pay for them and not both of us. And clearly I'm not familiar with this service which is why I'd never used it before so I had no idea about the product which is why I'm in this mess.

What I would expect to happen is that the caller pays their standard charge for calling a landline, then you are responsible for covering the difference between that and the cost of calling a mobile.

Otherwise there would be far too much hassle from people who have dialed a landline, been diverted unawares, and got unexpected charges on their bill.