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Thorntons £10 for 2kg surprise chocolate and toffee

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Comments

  • Drea
    Drea Posts: 9,892 Forumite
    amancalledchip wrote: »
    suprise chocolate and toffee

    whats the surprise, you get 0% chocolates and 100% toffee.

    I wish it was, I love that toffee. Unfortunately only one box of toffee and four boxes of chocolates :p
    Just because you made a mistake doesn't mean you are a mistake.
  • starsky72
    starsky72 Posts: 18 Forumite
    I'm STILL waiting for them to sort out the order that never arrived... placed before Christmas
  • gravitytolls
    gravitytolls Posts: 13,558 Forumite
    amancalledchip wrote: »
    suprise chocolate and toffee

    whats the surprise, you get 0% chocolates and 100% toffee.

    Or 100% choc, 0 toffee, and I was really looking forward to the toffee.

    Ours didn't arrive, when I checked the tracking, it was 'parcel damaged, returned'.

    I emailed, they sent a new tracking number and we received a disappointing box of chocolatey stuff ~ resembling the pic in no way, my gift tag was repl;aced with an apology card.

    I shan't bother again.
    I ave a dodgy H, so sometimes I will sound dead common, on occasion dead stupid and rarely, pig ignorant. Sometimes I may be these things, but I will always blame it on my dodgy H.

    Sorry, I'm a bit of a grumble weed today, no offence intended ... well it might be, but I'll be sorry.
  • deeburwell
    deeburwell Posts: 335 Forumite
    My box arrived today (lots of jealous people at work), and I'm actually quite pleased with it. I got:

    Toffee Hamper x 1 (BBE Feb)
    Big Block x 1 (BBE Nov!)
    Milk Chocolate Collection x 2 (BBE March)
    Christmas Goodies Tubes x 2 (BBE Feb - Lucky I have 2 small kids!)
    Chocolate Snowman x 1 (BBE June)
    Continental 350g (free gift with voucher code.)

    Pricing it up at the sale prices, works out as about £40 worth, so I think that's okay. That's including the free box, though.
    Recent wins: iPhone 5s, iPad mini, Micro scooter, Commonwealth Games tickets, Magnum of Champagne, Skincare Set, Make up, £250 voucher
  • evanmow1
    evanmow1 Posts: 24 Forumite
    Serves me right!! Ate some of the special toffee - now minus a filling and it's gonna cost me at the dentist to get it replaced.
  • janeroser_2
    janeroser_2 Posts: 415 Forumite
    evanmow1 wrote: »
    Serves me right!! Ate some of the special toffee - now minus a filling and it's gonna cost me at the dentist to get it replaced.

    Thorntons will get you one way or the other !!!!!!. Costly surprise.
  • littlereddevil
    littlereddevil Posts: 4,752 Forumite
    Have you all checked your boxes came to 2kg?
    travelover
  • kd-zar
    kd-zar Posts: 3 Newbie
    edited 26 January 2011 at 10:16AM
    i am new to this forum but have been looking for years!
    i ordered the thorntons hamper and paid the £10.00 for it, mine came last saturday and i was very dissapointed in mine, i got 1 x larg box of chocs (456 grms) and 3 x large blocks of solid chocolate each weighing 500grms plus two of the slabs were broken in a lot of pieces.
    i rang customer services up on the sun morn, spoke to a lovely lady there and said how unhappy i was, that this was not an assortment, that they were broken and that they did not add up to 2 kg she never questioned anything, just apologised and said she would give me a full refund straight away through paypal (that is how i paid) and told me to dispose of the chocolate however way i thought.
    so i am quite happy with that outcome.
  • kd-zar
    kd-zar Posts: 3 Newbie
    the lady at thorntons also said that they had recieved a lot of complaints about these boxes, with people not being happy with what they had got, i said to her that i know it was a suprise box, it was nothing like what it showed in the picture on website.
  • janeroser_2
    janeroser_2 Posts: 415 Forumite
    kd-zar wrote: »
    the lady at thorntons also said that they had recieved a lot of complaints about these boxes, with people not being happy with what they had got, i said to her that i know it was a suprise box, it was nothing like what it showed in the picture on website.

    What was their response ?.
This discussion has been closed.
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