Thorntons £10 for 2kg surprise chocolate and toffee

Drea

amancalledchip wrote: »

suprise chocolate and toffee

whats the surprise, you get 0% chocolates and 100% toffee.

I wish it was, I love that toffee. Unfortunately only one box of toffee and four boxes of chocolates

starsky72

I'm STILL waiting for them to sort out the order that never arrived... placed before Christmas

gravitytolls

amancalledchip wrote: »

suprise chocolate and toffee

whats the surprise, you get 0% chocolates and 100% toffee.

Or 100% choc, 0 toffee, and I was really looking forward to the toffee.

Ours didn't arrive, when I checked the tracking, it was 'parcel damaged, returned'.

I emailed, they sent a new tracking number and we received a disappointing box of chocolatey stuff ~ resembling the pic in no way, my gift tag was repl;aced with an apology card.

I shan't bother again.

deeburwell

My box arrived today (lots of jealous people at work), and I'm actually quite pleased with it. I got:

Toffee Hamper x 1 (BBE Feb)
Big Block x 1 (BBE Nov!)
Milk Chocolate Collection x 2 (BBE March)
Christmas Goodies Tubes x 2 (BBE Feb - Lucky I have 2 small kids!)
Chocolate Snowman x 1 (BBE June)
Continental 350g (free gift with voucher code.)

Pricing it up at the sale prices, works out as about £40 worth, so I think that's okay. That's including the free box, though.

evanmow1

Serves me right!! Ate some of the special toffee - now minus a filling and it's gonna cost me at the dentist to get it replaced.

janeroser_2

evanmow1 wrote: »

Serves me right!! Ate some of the special toffee - now minus a filling and it's gonna cost me at the dentist to get it replaced.

Thorntons will get you one way or the other !!!!!!. Costly surprise.

littlereddevil

Have you all checked your boxes came to 2kg?

kd-zar

i am new to this forum but have been looking for years!
i ordered the thorntons hamper and paid the £10.00 for it, mine came last saturday and i was very dissapointed in mine, i got 1 x larg box of chocs (456 grms) and 3 x large blocks of solid chocolate each weighing 500grms plus two of the slabs were broken in a lot of pieces.
i rang customer services up on the sun morn, spoke to a lovely lady there and said how unhappy i was, that this was not an assortment, that they were broken and that they did not add up to 2 kg she never questioned anything, just apologised and said she would give me a full refund straight away through paypal (that is how i paid) and told me to dispose of the chocolate however way i thought.
so i am quite happy with that outcome.

kd-zar

the lady at thorntons also said that they had recieved a lot of complaints about these boxes, with people not being happy with what they had got, i said to her that i know it was a suprise box, it was nothing like what it showed in the picture on website.

janeroser_2

kd-zar wrote: »

the lady at thorntons also said that they had recieved a lot of complaints about these boxes, with people not being happy with what they had got, i said to her that i know it was a suprise box, it was nothing like what it showed in the picture on website.

What was their response ?.