Fiorelli Faulty Bag

Shopping_Fan_76

I bought a fiorelli bag from Dorothy Perkins as a birthday gift for my mum for £55.00 in November, just before new year my mum noticed that on all for corners of the shoulder straps they had starting splitting. I returned the faulty bag on 4th january with the receipt. I exchanged the bag for a larger version of the bag as the smaller style was not in stock. I paid an additional £10.00.

Then last tuesday (11/01/11) my mum noticed that the larger style had started to do the same thing on the straps. So I returned the bag with the receipt and luckily I saw the same shop assistant. I advised her that the same thing was happening and that i now wanted a refund as there is clearly a fault with this style of bag. The assistant advised me that she would have to check with her manager if she could refund me as they said it wasn't a fault as I was the only customer to have returned this style of bag twice. They advised me I couldn't have a refund and that they would have to send it off to be checked first to establish if it is a fault. I agreed to this as I believe that a bag costing £65.00 should not be splitting on the straps after only having it for a week. Can anyone help and advise me as to what my rights are as I feel like the shop are trying to fob me off and get out of giving me my money back......how many people need to return the bag before they accept that there is a fault????? I have a number of Fiorelli bags and none of them have had a fault with them.

wealdroam

It seems to me that the shop should really have said something like...

"As you are the only person that has returned two bags, we are finding it difficult to understand that there is an inherent fault. We need to send it to the manufacturers/head office to get their opinion before we can decide whether to give you a refund or not."

If the shop cannot decide whether the fault is inherent, then it is only reasonable they ask for a second opinion from someone who can.

paddyrg

Does your mum keep rocks in her bag or otherwise strain it unduly? A week would be too short for any item I would have thought,with the possible exception of ice cream. Let them get their opinion, but remember their opinion is not binding on you - you can get your own witness if you want to, or sue through small claims if they decline reparations.