Quick 'end of contract' question

DebtMagnet

Sorry if the answer to this is obvious but having searched quickly I can't see the definitive answer to my question.

At the end of my mobile phone contract is the provider obliged to unlock my phone or can they refuse/charge me for doing it?

Thanks in advance
DM

GRM

They are not obliged to do it for free.

DebtMagnet

Many thanks for the quick reply.

Cheers
DM

Bongedone

Vodafone don't charge at end if contract. At least for the last 4 phones I've asked anyway.

DebtMagnet

Well that is interesting as it is Vodafone who I have just finished my contract with. I asked the redemption lady and she said they would charge me. When I queried this she said she didn't actually know and that I'd need to speak to customer services.

I got cut off then while being transferred but couldn't be bothered at that point to phone back as I needed to go out.

Anyway thanks for that as its worth me now asking at least

Cheers
DM

Vodafone

Hi,

DebtMagnet –

I’m sorry to hear that you’ve received some confusing information relating to your network unlock code.

If you could contact me at the Web Relations Team and provide me with your details, details of your handset and your IMEI number (Which can be found by dialling *#06# into your phone) then I will be more than happy to help you get your network unlock code. When you email us, please quote the code WRT135 in the subject line. In the main message body, please include a link to this thread and your username. This will help to ensure that your email comes directly through to us.

I am certain that we will be able to get your handset unlocked in no time.

James011 –

Thanks for your post; I can totally understand that this situation may be causing you some frustration. Although I can see that our fraud teams are already working on this case for you, if you would like us to check in on the progress of the case or simply explain more about what’s happening at the moment, then please feel free to contact me via the link above and I will be happy to help you further.

Thanks,

Espi
Web Relations Team
Vodafone UK

DebtMagnet

Thanks for your kind offer to help. I will send the details as requested to you.

Many thanks again
DM