British Gas

gasmanjim

Fantastic company to deal with British Gas, answer the phone within 20 seconds, call at house within 30mins and repair boiler within 15mins.

I've sinced recommended people to use British Gas, I think about 9 people have changed to British Gas!

b33r

I must say I was impressed how helpful BG were when I couldn't set up our account to use their new on-line meter readings and payment system, was getting the validation email and clicking the link but wasn't validating my account, rung them and was through straight away and they said they would look at at for me and ring me back. Was suprised when they did actually ring back and tell me clicking the link should be fine now and it was. And I find their online system a lot better, wish Npower did it for our leccy.

biv

My parents central heating was only semi-working and we phoned out a two from the paper (listed on a local recommended services list). One of em was pretty good and identified what the cause most likely was, and said we'd be looking at over £200. Instead he tried to adjust the flow and there was a small improvement.

£140 and 3 days later, still had no heat.

Phoned BG and get them to come out, signed up to a years cover. They came that evening, cleaned out the whole boiler room, fit shiny new pump. They also did a safety check and booked an appointment for the next day, as a small amount of work needed to be done with the ventilation to bring everything up to standard.

Overall we've got far more than our moneys worth from BG and the house has never been so damn warm! Taking into consideration the amount we've spend on cowboy tradesmen, I don't know how we ever got on without em!

jackieb

I took out my homecare after my heating broke down one New Year. I was dreading how much it would cost us to fix. I phoned and they said I wouldn't have to pay anything if I took out their homecare cover, so I did. I've had it for about 6 years now. I've had them out quite a few times. I've had a new pump amongs other things. I also like the peace of mine I get that my boiler is serviced every year.

I also have kitchen cover with them, and when my tumble dryer broke down (went on fire actually) earlier this year I got £150 towards a new one - 100% of the cost I had been for the broken dryer because it was less than 2 years old.

frivolous_fay

A few years back, signed up with BG for leccy. They offered us paperless billing - great, I thought. I got their junk emails, but no bill. It was only when I got a red demand (paper version) I realised there was anything wrong. Various calls, emails, etc. ensued - it was never sorted, and I switched to Ecotricity.

A few years later, I'd had some amnesia and thought I'd try BG again...

http://forums.moneysavingexpert.com/showthread.html?t=269714&highlight=british

Since that thread, I attempted to submit 3 meter readings via the site... none registered. Eventually I was told on the phone (after 2 email enquiries were ignored) that the meter reading function had been playing up.

I moved house in August... submitted my final meter reading (frankly, pretty in the dark about what I actually owed BG) and told them I was moving. They tried to persuade me to stick with BG - 'You'll continue to have our great service and customer care'

Mmm.

They told me I'd recieve a paper bill at my new address... but they continued to bill the old one until some bright spark sent the red demand to the new one.

Irredemiable muppetry of the highest order.

jackieb

I'm not with Scottish/British Gas for my gas or electric - just the Homecare.