Problems with Orange mobile phones

Griffo697

Hi all, hope someone out there can help. I upgraded my Orange phone last May and since then i've had nothing but problems with the phones, i've changed the model to what they said i could, but still problems. They keep sending out reconditioned phones that keep going wrong. So far i'm on my 9th phone. Is there any way i can

a) Get the phone i want ( I've even offered to pay for an upgrade)

or

b) Get out of the contract.


Hope there's someone that can help.

Alun

Jon_01

A; As long as they keep repairing or replacing they're doing all they need to.

B; Not a chance. The handset and the air time contract are separate.

If you've had 3 phone with the same fault they should offer you a DMR (different model replacement). But must be the same fault logged on the system.

The other option would be to get to talk to a team leader. Explain what's been going on and ask them (calmly) if there's anything they can do...

Griffo697

Thanks Jon, i've had the replacement handset already. The problem keeps coming with the reconditioned handset. Will try and speak to a supervisor though to see what they can do.

Thankyou