Not receiving mobile bills

GaryJK5

I have not currently received a phone bill from Vodafone for over 18 months. They have said the reason for this is that I am set up for online billing but this is not the case as no matter how many attempts I make to set up an online account (even with a vodafone advisor going it step by step) their website will not allow me to set one up. Every month I go through the same conversation with a Vodafone advisor and I am assured that I am being put on paper billing but every month I fail to ever receive a bill. This has now hit me in the pocket twice, the first being those scam text messages that cost a couple of pounds a time that due to not having a I had no idea that they were costing me and now from Vodafone taking approx £230 too much from me via direct debit because they failed to implement the agreed mobile data roaming cap (being refunded but a bloody pain) I'd just to know my rights to cancelling my contract with this inept company without having to pay the remaining 10 months as I feel that their inability to send me bills despite my repeated request could be considered a breach of contract.

Any advice would be appreciated

Vodafone

Hi GaryJK5,

It's disappointing to hear of the problems you are having here We will be able to look into your online problem and get you paper bills setup along with any older bills that you wish to see.

Can you email us here http://goo.gl/P6xuL with WRT135 in the title and we will sort this out for you.

Many Thanks,

Andy
Web Relations Team
Vodafone UK