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3Mobile free off from Currys/PCW - caution
pete_ll
Posts: 4 Newbie
Took up an offer at PCW - when you buy a laptop, an extra 99p gets you an empty box that eventually turns into a mobile broadband dongle and the first month of 5GB usage for free.
Eventually got the dongle a few days ago. Connected it to the lappy and registered it all with 3. Imagine the surprise when we found that there was a bill for the first month of £18.61 - even though the billing system showed we had used 0 GB of the 5GB allowance.
After a runaround with calling 3 (the number from the PCW letter had been changed, then their menu system put me through to the wrong dept.) I got hold of a lady who explained at great length that:
a.) It was nothing to do with them, I should phone the store
b.) they bill a month in advance, so it was the correct amount
c.) I should be talking to the store ...
d.) that's how the billing works
e.) she'd never heard of the offer and could do nothing
f.) I should talk to the store where I bought the dongle
g.) that 3 would never have such an offer <please hold> ... and no-one else in the office knew anything about it either.
h.) there really wasn't anything she could do
i.) was I sure the offer was from 3, not from the store?
j.) well, alright then I'll cancel the first month's payment off your bill - but I'll probably get in trouble for it.
So after 40 minutes of wrangling I went away (after keeping my cool, surely a nomination for sainthood can't be far off) with a commitment. However after such a terrible experience with my very first contact with 3, I'm canceling just as soon as the bill gets amended.
I would warn other people thinking of taking up this offer from PCW or Currys, prepare to get stitched - either due to incompetence or whatever. The effort to get things put right is monumental. If I'd known beforehand, I'd never have gone for the dam' 99p dongle in the first place.
Eventually got the dongle a few days ago. Connected it to the lappy and registered it all with 3. Imagine the surprise when we found that there was a bill for the first month of £18.61 - even though the billing system showed we had used 0 GB of the 5GB allowance.
After a runaround with calling 3 (the number from the PCW letter had been changed, then their menu system put me through to the wrong dept.) I got hold of a lady who explained at great length that:
a.) It was nothing to do with them, I should phone the store
b.) they bill a month in advance, so it was the correct amount
c.) I should be talking to the store ...
d.) that's how the billing works
e.) she'd never heard of the offer and could do nothing
f.) I should talk to the store where I bought the dongle
g.) that 3 would never have such an offer <please hold> ... and no-one else in the office knew anything about it either.
h.) there really wasn't anything she could do
i.) was I sure the offer was from 3, not from the store?
j.) well, alright then I'll cancel the first month's payment off your bill - but I'll probably get in trouble for it.
So after 40 minutes of wrangling I went away (after keeping my cool, surely a nomination for sainthood can't be far off) with a commitment. However after such a terrible experience with my very first contact with 3, I'm canceling just as soon as the bill gets amended.
I would warn other people thinking of taking up this offer from PCW or Currys, prepare to get stitched - either due to incompetence or whatever. The effort to get things put right is monumental. If I'd known beforehand, I'd never have gone for the dam' 99p dongle in the first place.
0
Comments
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I got an email from Currys/PCW asking me if I'd like to write a review of the product I bought! YOU BETCHA!
I gave it both barrels saying exactly what I thought about 3 and their service. It'll be interesting to see how "selective" they are in cherry-picking the reviews they publish.0
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