Tmobile Repairs

[Deleted User]

Right im sorta getting stuck here on where I stand as no one from tmobile isnt really helping.
I've had my contract with T-Mob for almost a pretty much a year now.
All through-out the year my HTC Hero keeps on breaking, and all they do is repair it. Its now gone back to repair and according to their policy the 4th time it goes back, it gets replaced)...apparently.

3/4 times of going into repair they have given me a loan phone which barely works, when its out of repair and breaks again alot of the time I cannot take the phone in for reapir because their out of loan phones which means I got a nice paperweight which I can use apart from recieving phone calls(you cant use the screen).

So during that time im losing my phone 2 weeks at a time at a minimum+times I cant take it back and I'm still paying the contract.
So technically im paying £64+ for pretty much nothing.

Now next month they are offering me an upgrade, I dont see why it should take upto an upgrade to sort this problem out. Am I eligable for any of my money back? or anything else for that matter?
Cheers Tommy.

Jon_01

they can offer you a repair or a replacement, but the choice is up to them. As along as they keep offering to repair there's not a lot you can do. (sorry)

Heretic_osjc

Problem you face is loan phones are subject to Avilability however if you are not given one CS will refund line rental ASLONG as you do not use the phone at all (as in if you find a phone and put your sim in it and use it).

Repair process unfortunatly is offered by all networks and I know not all the networks give free loan phones when i sent my Nokia in for repair with o2 they wanted to charge for the loan phone service (charge as in no refund when the loan phone is returned) and Voda wouldnt give me one for my iPhone as i didn't have insurance with them.

To be fair if you want you can cut T-Mobile out of the picture and send it back directly to HTC if you're unhappy with their service. It's a repair no matter what path you go down.

Other than that try sympathising with a Manager

[Deleted User]

Right after I posted that message on here a bit of a merical happened, called up T-Mobs 150 and 2 hours later(most of the time being on hold and transfered back and forth) they said on the next bill due to call back and they will refund the last 2 months contract also when I recieve my handset back, if they dont change it to call back and they will arrange to change for another model/phone.

Just think i've been on the phone to tmob for months trying to get them to do this.
Thanks for your replies