Fed up with my energy provider!!!!!

chippytea

Ive got to agree with rabbitmumu there.I can understand if there was an issue with readings being incorrect and the error leads to a high increase in DD but to moan that the reads are accurate and I shouldnt be paying that amount seems a little unreasonable or am I misunderstanding this.
From what I can see this is an all electric property with storage heaters and freestanding electric heaters in use as well.This would suggest that there is more an issue with energy efficiency here

gino_76ph

Being energy-efficient IS an issue. like i said before i (and the missus) have been very conscious of our property and what we use. e.g. not putting appliances on standby and turning them off completely if we are not on our property for a good 12 hours as i do shift works, turning on to "high" our stock heaters (which are all electricity.there is no gas on our property) if we only need it like say during the cold months, using energy-efficient lightbulbs, etc.

now, i rung E-ion again just yesterday. from the meter reading i gave them last January and a meter reading i gave just a few days ago i was given a bill of £134+. that is for ONLY one month. and that is for me is extremely unfair and ridiculous. i know it was a reading i gave them but i simply do not agree with that bill. i paid all my past debts (from missed payments last year, fines etc.) but paying £134+ in one month is simply unacceptable. the E-on rep told me that it is my quarterly bill starting from this month and the next payment will not be until May. but there seem to be an inconsistency on her statement. i was told that i need to pay the £134 now (or by the end of the month after my salary as i have requested) and she computed that i will be paying roughly less than £35 per month from now on till May basing on that £134+ bill. seem not clear to me.

but what is clear to me that i am STILL paying for what i think we are not using. in all honesty this is the first time that has happened to me in our property. i told the lady rep if someone can come in to the property if there is actually something wrong with the meter. the lady told me that if the person sees there is nothing wrong with the meter the callout will be classed as "time wasting". how can you call it as time-wasting when our worries and problems are genuine? maybe have E-on taught of perhaps our electricity is being tapped somehow i.e. being hacked into?
i am just fed up with all of these.....

at the end of the month i'll pay the £134 and i will switch to a different provider....

penrhyn

What exactly are stock heaters? What is their rating and how long have you been using them per day.
You need to be quoting Kwh figures not money.
So what was your consumption in Kwh over the last month?

PS If you turn everything off does your meter stop turning?

Joyful

I know that people with gas heating have used as much as £140 a month recently so your amount is not too bad as it also includes all the other electricity used. Check you are on a better tariff than the standard one and remember that it is only for around 4 or 5 months of the year that it will be that high.

They are quite right to advise if you dispute this and want the meter checked that you will be charged if it is not faulty. Why not get yourself an energy monitor so you can see for yourself.

macman

OP, you are not (presumably) using £134 a month. But you have for whatever reason accumulated a debt of £400, so if that debt is to be cleared over say 9 months, then your DD's have to rise by at least £44 a month just in order to clear that debt, in addition to keeping pace with your ongoing consumption.
Forget about your DD amount, which is not relevant, post your actual kWh consumption figures as penrhyn advises, and more meaningful help can be given.
PS: you will not be able to switch provider until you have cleared the current debt.

PNPSUKNET

If you are using more than you are paying debt will build up, no matter what company you goto its ilegal for plans to be setup less than consumption.

glider3560

gino_76ph wrote: »

from the meter reading i gave them last January and a meter reading i gave just a few days ago i was given a bill of £134+.

Can you post both of the meter readings so we can look and see how much you have actually used.

gino_76ph

the meter reading i gave on the 10th of January are as follows:

Low 0 1 3 2 4 10
Normal 7 7 9 9 0 8


the meter reading i gave on the 7th of February are as follows:

Low 0 2 3 7 8 8
Normal 7 8 6 5 1 2

apparently my daytime usage is £6.84 that's 37.5 Kwh
my nightime usage is £3/77 that's 23.6 Kwh

these figures are from E-on which i rung this morning.

can someone tell me if my bill is accurate and why do i need to pay for £134? (after all the savings and initiatives i've been doing)

would you pay £134.12 for a span of one month? can someone tell me if they are.

and if this a "normal quarterly bill" then why do i need to pay now after paying-off my £400+ debt only a few weeks ago?

Airmike23

Gino - not to put to finer point on it, but Eon are bl**dy exspensive for E7 elec, out of the big 6 companies the cheapest being (generally) scot pow or edf

molerat

The meter readings given are wrong, there are too many numbers. You also seem to have the day and night radings reversed. Check your meter to see which number is increasing during the day (turn a heater or kettle on to use a lot of power to make it easier to see)

If those usage figures are correct it means your month bill is £297 so that is why you have been asked for that payment. Using electric wall heating outside of the E7 period is very expensive.

What tariff are you on and do you use on line billing ?

edit :

I think I have figured the readings
low jan 01324.1
norm jan 77990.8

low feb 02378.8
norm feb 78651.2

=1054 low units, 661 normal units

Normal should be day units and that useage is very high. On my non E7 tariff 1715 units would cost me £141 so you are using energy very inefficiently.