Theft from hotel room

Nile

southernscouser wrote: »

I'd kindly remind them that bad press in the local and national newspapers wouldn't be good business for the hotel or the Marriott brand.

...............and how many views this thread may get.;)

matrix11

PasturesNew wrote: »

Is it covered under your household insurance for "goods away from your house"?

No joy there, there must be evidence of forced entry to satisfy the insurers.

gordikin

matrix11 wrote: »

No joy there, there must be evidence of forced entry to satisfy the insurers.

That's just not true! Care to give some links to policies that say that?

matrix11

HSBC
What is not covered.
Theft of personal belongings or valuables from a locked room, safe, motor vehicle or caravan unless there is evidence of forcible and violent entry....

confirmed by a call to said insurer

Stephb1986_2

If they know that your room was entered by a certain member of staff during the time you was out of your room then there is no other option but this person taking the laptop, I would persue this further until it is resolved to your satisfaction.

I would email customer services for the Marriott considering Bill Marriott doesn't have an email address https://www.marriott.com/suggest/suggest.mi
Steph xx

zppp

Can the manager of the hotel not do an audit on the lock (on the assumption that it is all keycard operated)? Then they may find your culrpit.

vikingaero

zppp wrote: »

Can the manager of the hotel not do an audit on the lock (on the assumption that it is all keycard operated)? Then they may find your culrpit.

The lock audit showed that the room was accessed by a member of staff who denies any wrongdoing.

It could be that the staff member accessed the room for turning down the beds and left the door insecure.

I take my laptop to hotels all the time and use a Kensington lock to secure it (well it should prevent opportunistic theft).

bribri_2

Any CCTV in the corridor?

Any other complaints about this person or hotel?

Is there a crime hotspot map that covers the area - the Marriott might have its own postcode?

Gavin83

Unfortunately without CCTV evidence there is little you can do. The hotel and the police will both argue that not enough evidence exists to convict.

paddyrg

The staff member could be innocent - if it was a cleaner then they often leave a room door open whilst going in/out to change sheets, etc., and would certainly be aware of their entering the room being logged. Likewise as most hotels use magstripe cards for doors, they are relatively simple to clone.

My guess would be something simple like when the cleaner finished and went on to the next room, for some reason the door failed to close fully and an opportunist noticed it and took advantage. Maybe they even stuffed a ball of paper in the lock just to make sure whilst the cleaner was busy changing the sheets. Without CCTV impossible to tell.